[otrs] Mod_perl is installed! What now?

2003-08-09 Thread Wes Plate
This has been a trial setting up a server with mod_perl. Well, it is finally done. Well, almost done. In the README.webserver, I'm looking at the section: "With mod_perl (speed!): You may want to use a mod_perl startup script. " Fine, but how do I set that up? What file(s) do I change so tha

RE: Antw: RE: [otrs] SLA Management

2003-08-09 Thread Chris Salter
Thanks! -- Chris Salter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gregor Weissmann Sent: August 7, 2003 12:34 PM To: [EMAIL PROTECTED] Subject: Antw: RE: [otrs] SLA Management just add a new field to the customer data (look at http://doc.otrs.org/1.

Re: [otrs] PostMasterPOP3.pl

2003-08-09 Thread Yong Li
> "Covert, Jake" wrote: > > Once of my customers was gracious enough to try and email us a 30 Meg file as an > attachment. When PostMasterPOP3.pl tried to get it, it hung (obviously...). > > My question is this: Is there any email input size restrictions on > PostMasterPOP3.pl? > I know that o

[otrs] SLA Management

2003-08-09 Thread Thorsten Philipp
Hi all, first of all thanks for your answer Martin. In the meantime we have made the decision to use OTRS as our support backend. We are missing some kind of SLA management (Service Level Agreement). Is there anything in mind already? We would like to fill OTRS with information like "Which cu