On Sat, Sep 20, 2003 at 02:04:45AM +0200, Robert Kehl wrote:
> AFAICS, there's no OTRS specific limitation, although there may be a
> limitation caused by your broswer client.
If you use the database backend, there is a hard coded limit of 250.
Kernel/System/CustomerUser/DB.pm
[...]
$Self->{U
Hi,
On Sat, Sep 20, 2003 at 01:50:16AM +0200, Robert Kehl wrote:
> use *Hamburg* as search string.
>
> For advanced viewing features, dive into
> /opt/otrs/Kernel/Config/Defaults.pm. double the appropriate parts in
> your /opt/otrs/Kernel/Config.pm to customize them. Do not edit
> Defaults.pm dir
Hi FOlks,
I have several users set in a queue configured with escalation time.
When this time is expired, I get the following message:
"Please answer this ticket(s) to get back to the normal queue view!"
and the message is locked until I answer it.
I know that it is the right
