[otrs] attachments

2003-09-22 Thread Bernhard Mandera
Hallo, what must be done so that otrs can send more than one attachment in an email? Best Regards, Bernhard Mandera -- PIRONET NDH AG Bernhard Mandera Maarweg 149-161 - 50825 Cologne (Germany) Phone: +49 (0) 221 770 1332 - Fax: +49 (0) 221 770 1005

[otrs] HTML mail with attachments

2003-09-22 Thread Hans Bakker
Good afternoon. does somebody has problems when html e-mail's come in with attachments? Some attachements get the wrong name and mixed up with the files used in the html text. is this a known problem? Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl

[otrs] Reminder-Mails on a weekend

2003-09-22 Thread Lars Monsees
Is it possible to configure that reminder-mails aren´t sent on a weekend? Opening my mailbox this morning I found 70 new mails (for only two tickets) =) Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermai

[otrs] Suggestion: Sorting TicketView

2003-09-22 Thread Lars Monsees
Hello, it would be nice if I could configure a default sort-order for my locked tickets. Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/o

RE: [otrs] Customer View - Displayed Owner

2003-09-22 Thread Lars Monsees
Ok, I found this in "CustomerStatusViewTable.dtl" $Data{"Owner"} Changed it to: $Data{"UserFirstname"} $Data{"UserLastname"} (also tried "OwnerFirstname" and "AgentFirstname") In CustomerView the name is not displayed. Obviously, the data isn´t fetched or I mispelled something.

RE: [otrs] Searching for customers in phone-view

2003-09-22 Thread Lars Monsees
That?s it! Thanks. It?s great that otrs is this configurable! Lars > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of > Martin Edenhofer > Sent: Monday, September 22, 2003 7:16 AM > To: User questions and discussions about OTRS. > S