On Tue, Sep 23, 2003 at 10:32:40AM +0200, Lars Monsees wrote:
> Ok, I already found it (but I´m sure it wasn´t there yesterday ;-)
>
> One has to use "PhoneDefaultNewSubject" instead of "PhoneDefaultSubject".
> Is "PhoneDefaultSubject" used for something else or isn´t it used anymore?
"PhoneDefau
Hello,
i have installed OTRS 1.1.3 from the rpm file for SuSE 8.x.
I try to configure a "multi group" environment according to
Chapter 19 of the documentation. All seems to be fine but
the suggested setting of
# ShowCustomerSelection
# (show customer selection in phone and change customer view
#
Hi Stefan,
You should not make those changes to Defaults.pm but rather to
../Kernel/Config.pm
BTW: Defaults.pm is meant as an example file for all the possibilties in
Config.pm. and will be overwritten with new releases.
It might help to restart apache after you copied the changes to Config.pm.
Hello,
i need a little help from you:
I wanted to translate the automatic Status- and Owner-Change-Emails,
so i translated the lines into german in the Defaults.pm (in
Config-Directory).
Unfortunately ist didn't work.
Now i looked for the strings in the other files of otrs, but i didn't
find them
Hi all,
Is there a doc where I can find how otrs store emails/tickets ?
I saw that they are duplicated to DB and FS, why ?
About FS, is it possible to split them in queues (one file per queues).
About scale, I'm trying to determine if the product is well adapted to
our business, how many ticket
On Tue, Sep 23, 2003 at 12:26:58PM +0200, [EMAIL PROTECTED] wrote:
> Hi everybody
> about OTRS 1.1.3 /script/backup.sh
> I think I found a bug in backup.sh line 105
> in the way to calculate the old backup dir :
>
> OLDBACKUPFOLDER="$(date +%Y)-$(( $(date +%m) - 1))-$(date +%d)*"
> echo "dele
Hi everybody
about OTRS 1.1.3 /script/backup.sh
I think I found a bug in backup.sh line 105
in the way to calculate the old backup dir :
OLDBACKUPFOLDER="$(date +%Y)-$(( $(date +%m) - 1))-$(date +%d)*"
echo "deleting old backups in ${BACKUPDIR}/${OLDBACKUPFOLDER}"
rm -Rf ${BACKUPDIR}/${OLDBACKUP
Ok, I already found it (but I´m sure it wasn´t there yesterday ;-)
One has to use "PhoneDefaultNewSubject" instead of "PhoneDefaultSubject".
Is "PhoneDefaultSubject" used for something else or isn´t it used anymore?
Lars
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailt
Hello,
I want a new ticket (created in phoneview) to not have a default subject.
Therefore I copied the following text from Defaults.pm to Config.pm.
# default note subject
$Self->{PhoneDefaultSubject} = '';
# default note text
$Self->{PhoneDefaultNewNoteText} = '';
It wasn´t n
