[otrs] How to make a message not New?

2003-10-01 Thread Wes Plate
Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket. How can I make a message not keep telling me it is new without replying to the customer? -- Wes Plate Automatic Duck, Inc. htt

[otrs] Can't locate Apache/DBI.pm

2003-10-01 Thread Vincent CLAUDIC
Hello everybody, I've tried to install otrs on Mac OS X (10.2.6). Yet after having a look to the list archives and in the Documentation, I found out nothing regarding the mistake I'm facing with. So the goal, as describe in the Manual, is to load the requested perl modules on Apache startup, t

RE: [otrs] reports/Customising OTRS reports

2003-10-01 Thread Graham Smith
As OTRS is in a SQL database one should be able to query the OTRS database from any database application that has the capability to generate the appropriate SQL flavour queries. (At the moment I am using something called MySQL control centre to test queries on a test copy of our OTRS setup). An alt

RE: [otrs] reports

2003-10-01 Thread Chris Salter
If you can put the data you want into an HTML table, Excel can grab the data from a web page. I do that for an internal product, and it works very well. Just go to Data | Get External Data | New Web Query in Excel 2000. I think it's similar in XP, too. It's not necessarily pretty, but it works.

Re: [otrs] reports

2003-10-01 Thread Wiktor Wodecki
On Wed, Oct 01, 2003 at 05:57:45PM +0200, Moshe Livne (Leibovitch) wrote: > Hi, > > Is there a way to give the customer a monthly (yearly) report or the tickets > he opened from the client web interface? > If now, is there a way of doing it on scheduled basis on the server? yes, read up to SQL or

Re: [otrs] reports

2003-10-01 Thread Fernando Schapachnik
Access the DB from ODBC. En un mensaje anterior, Covert, Jake escribió: > My boss too wants some reports. > > Does anyone know of any way to dump the database to an excel spreadsheet or > some other format that I could pull out some kind of data from? ___

RE: [otrs] reports

2003-10-01 Thread Covert, Jake
My boss too wants some reports. Does anyone know of any way to dump the database to an excel spreadsheet or some other format that I could pull out some kind of data from? == (Tickets per Queue, per month) (Time it took to respond to tickets, and time to close 'em) (How

[otrs] reports

2003-10-01 Thread Moshe Livne (Leibovitch)
Hi, Is there a way to give the customer a monthly (yearly) report or the tickets he opened from the client web interface? If now, is there a way of doing it on scheduled basis on the server? Regards, Moshe (OTRS is working great!) ___ OTRS mailing list