Hey there,
We had a meeting for our support department today. As I've been maintaining
and configuring our OTRS system, they had me go in and discuss our support
tracking with them. A couple things came up, but most of them are due to
our bizarre queue structure so I won't mention them.
However
Hallo, allerseits
Kann mir irgendjemand helfen?
Ich habe otrs m.H. von RPM installiert.
danach lies sich installer.pl problemlos aufrufen und ausfÃhren.
Danach habe ich "rcotrs start-force" ausgefÃhrt, ging auch noch problemlos.
aber der Aufruf von /otrs/index.pl fÃhrt zur Meldung "Die Seite kann
Hello. We are using OTRS as our support tickets system.
Since we don't have a lot of supporters, everyone might answer to
request. But we have problems with it.
1) Tickets are accidentally locked to specific user. When someone is
just viewing ticket and not replying, the ticked becomes locked. Wh
