Re: [otrs] closed tickets

Simply by clicking on the utilities icon and define your search (in this case, you would want to select tickets whose state are closed successfull and close unsuccessfull). On Wed, 6 Aug 2003 08:34:38 -0300 "Jorge" <[EMAIL PROTECTED]> wrote: > Hi, >How can an agent view the list of closed t

[otrs] wishlist for new features? -- bug report: open attachment

Hi all, we are using OTRS 1.1.3 for evaluation the last 2 weeks. It works great except one bug we discovered while trying to open an HTML email: "Dies ist eine E-Mail, hier klicken um sie in einem neuen Fenster angezeigt zu bekommen" The link on "hier klicken" points to ../index.pl?Action=AgentQue

[otrs] Notifications only sent to 3 users of a group instead of ALL

Hi all,   we are using version 1.1.3 on a windows server with mySQL as DB. We have groups with more than 5 users attached to one ore more queues. When now e.g. the ticket is moved to a new queue, all members of the group which is linked to the just selected queue should get an email notifi