Re: [otrs] Entry in Errorlog when closing Ticket..

On Friday, November 14, 2003 11:01 AM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > index.pl: Use of uninitialized value in concatenation (.) or > string at > /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/SendNotification.pm > line > 40. > Anyone got a clue ??? You may safely ignore th

Re: [otrs] SOLVED - Setting email up - using a SMTP server in othercomput e r

On Friday, November 14, 2003 12:44 PM Navarro, Jose <[EMAIL PROTECTED]> wrote: > pending auto close - | ?? No guess!!! > pending auto close + | ?? No guess!!! > pending reminder | ?? No guess!!! > removed | Removed from the database??? > > I suppose that the various "pending something

Re: [otrs] Ticket shows up multiple times in search results

On Friday, November 14, 2003 9:45 PM Chris Salter <[EMAIL PROTECTED]> wrote: > Hi there, > > results. He'd prefer that only one appear in the results, so that he > doesn't end up spending hours trying to go through the list. > > Is this something that's possible? This has been changed in the CVS-

Re: [otrs] otrs variables in emails

On Friday, November 14, 2003 11:51 PM Peter van Rensburg <[EMAIL PROTECTED]> wrote: > Hi > > Where can I get a list of variables (such as ) > that are available for substitution in email templates? There is no explicit list available right now, but when creating them you've got the usable options

[otrs] otrs variables in emails

Hi Where can I get a list of variables (such as ) that are available for substitution in email templates? Thanks! Peter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.o

RE: [otrs] OTRS to reply to incoming ticket?

Peter, Check out the Auto Response feature of OTRS. Chapter 6 of the manual is devoted to that topic. If you have any questions that the manual can't help you with, let me know. -- Chris Salter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Peter van Re

[otrs] OTRS to reply to incoming ticket?

Hi How do I get OTRS to reply to a ticket received via email, with the ticket number? Users have no idea if their tickets has been successfully submitted via email. Thanks, Peter ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

RE: [otrs] otrs on mac osx - problems with pop3

I to had this problem. What I did to fix it was edit the cronjob, find the fetchmail entire and use the -K option (deletes any mail when done) instead of the -a (think that was the default). Erik Mathis AIU Dunwoody Network Administrator > -Original Message- > From: Chris Salter [mail

RE: [otrs] otrs on mac osx - problems with pop3

Are you running the PostMasterPOP3.pl script? If so, does it create any entries in the OTRS log when it runs? -- Chris Salter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Johan Pustoch Sent: November 14, 2003 11:30 AM To: [EMAIL PROTECTED] Subject: [otrs

[otrs] Ticket shows up multiple times in search results

Hi there, One of my users does a lot of searches through the system (part of his job is to analyse our support experiences and create documentation to handle common cases). He's asked me if there's any way to eliminate the duplicate ticket entries in the search results. Basically, the problem is

[otrs] otrs on mac osx - problems with pop3

Hello, First, excuse my bad english... I had installed otrs on a mac os x server (with perl 5.8, mysql). I have now a problem with pop3: - I have created an "POP3 account" with login, password, host, trusted, queue, ... - I have created a system adress in "Email adresses". This adress is assoc

[otrs] Notification for notes

Hi all, Two quick questions about agent notes added via the web interface: - Is there an easy way to have a notification sent to all group members when a note is added (like for email followups) - Is there a way to make the latest note be shown in the queue view, like emails are? Thanks, Alex

[otrs] bind MAILER-DAEMON responses to ticket?

Hi, we use a web form which sends email to OTRS. Unfortunately the users sometimes have problems to type their email address correcty. In this cases the answer will bounce but is not added to the ticket. Did anyone figure out how to 'manipulate' the incoming mails that way to bind them to the app

[otrs] SOLVED - Setting email up - using a SMTP server in other comput e r

Robert, >So, the solution were to always and everytime use email address that >include a FQDN or set the following in Config.pm to omit the check: >$Self->{CheckMXRecord} = 0; You were ***partially*** right. I changed the email addresses to meet the FQDN (from [EMAIL PROTECTED] to [EMAIL PRO

Re: [otrs] Setting email up - using a SMTP server in other comput er

On Friday, November 14, 2003 9:50 AM Navarro, Jose <[EMAIL PROTECTED]> wrote: > I've been looking at the logs and found nothing pointing to a > problem. The only weird thing I noticed is that at the very beginning > of the "Compose answer" page there are a red warning stating that the > email addre

[otrs] Entry in Errorlog when closing Ticket..

Hi, this error occurs every time i close a ticket index.pl: Use

RE: [otrs] question

Hi It worked fine . Thanks for the help. thanks Indrani -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kar, Indrani (EM, GECIS) Sent: Thursday, November 13, 2003 6:47 PM To: [EMAIL PROTECTED] Subject: [otrs] question Hi I need to have alert sent to

RE: [otrs] Setting email up - using a SMTP server in other comput er

Robert, >I think that yes, different groups is what I need. I have JUST discovered a >section (19.1) with title "Multi Group" in the manual that describes >PRECISELY what to do for this type of setup! I proceeded as I told you. Now the different groups seem to be working correctly. Users assigned