Re: [otrs] What exactly does "bounce" do ?

2003-11-24 Thread Stefan Schmidt
Hi Dennis, On Monday 24 November 2003 11:59, [EMAIL PROTECTED] wrote: > What is it used for ? Maybe im too stupid but i cant find any > hints.. :( The bounce function is most useful, when a mail errorneously was sent to the wrong address of the ticket system. You as agent do not want to drop t

[otrs] country code selection

2003-11-24 Thread Kieran Fulke
hello all, i'm trying to add a country origination selection feature to OTRS, i have a otrs.country row, and i have added a country row to otrs.ticket. the mysql db entry was the easy bit. now, i'd like to modify the frontend to allow setting the originating country in the zoomview, in a simila

Re: [otrs] Upgrade from OTRS 0.5 beta 8 to OTRS 1.1.3

2003-11-24 Thread Diego Fernandez
hi, I sent a reply, but I think It wasn't clear. I do it again. At point d of your message (  "d) update all otrs files..." )can I do "rpm -Uvh otrs-1.1.3-01.i386.rpm" (Redhat 7.3) (directly from Otrs 0.x)? thanks Diego Fernández Servicios Profesionales http://openware.biz eMail: [EMAIL PROTEC

[otrs] What exactly does "bounce" do ?

2003-11-24 Thread Dennis . Buehring
What is it used for ? Maybe im too stupid but i cant find any hints.. :( mfg Dennis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Suppor

RE: [otrs] Queue question

2003-11-24 Thread Reurings, Chris
Thank you very very much! It works! Thanks again, Chris Reurings _ From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Fri 11/21/2003 7:15 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue question On Friday, November 21, 2003 3:01 PM Reurings, Chris <[EMAI