Hello guys,
Is it in some way possible to
generate HTML mail?
When I use HTML tags, the
customer receives the e-mail as plain text,
So the tags are visable,
without the desired format.
Any ideas?
Or is this not yet
implemented?
Kind regards,
Chris Reurings
Hello *,
goal: use a existing LDAP Server to provide "Customers" to OTRS
Question:
-which configuration files / Environment Vars do i have to specify
to point OTRS to an existing LDAP Directory, running
on an different Server than OTRS for identifying customers ?
( i have read the docs, but
Can
someone say yes or no, or tell me how to change the plain setting to html?
Otherwise
my spended time is for nothing. ;-)
-Original
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Reurings,
Chris
Sent: dinsdag 25 november
2003 10:10
To: [EMAIL PRO
Personally I
haven't seen anything about HTML email in OTRS, and to behonest with you
most people would argue it doesn't have a place in somethinglike trouble
ticketing anyway...(or discussion lists! :)I'm sure if you
really had to use it for some arbitrary formatting reason(still not a good
Have you searched through the mailing list? Most of the questions your asking have
been addressed already. Just go to the mailing list archives and do a search for LDAP.
Also you will want to make sure that you have all the necessary applications (ie..
Net::LDAP... etc) installed.
Later..
Title: Is there a configuration setting to disable ticket lock on forward?
I didn’t notice one in the config files. We sometimes forward tickets when we see something in a ticket we want to advice the tier 1 folks on before they even get to the ticket. But,
When we do this the ticket is
I'd ask for the opposite--a way to strip all incoming e-mail of HTML tags.
Seems almost an essential feature from a security perspective, especially
considering the prevalent use of web bugs.
Paul
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Phi
If I'm not mistaken, doesn't OTRS display the plain-text version of emails
on the front page, and you have to specifically choose to view the HTML
version?
--
Chris Salter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Paul
Sent: November 25, 2003 1:00 PM
T
I meant that by default to display a html stripped version of the e-mail,
where only text and links were displayed.
I.e.
hi there! Check out this http://www.yahoo.com";>link
and picture! http://www.yahoo.com/logo.gif";>
Would become...
hi there! Check out this link (http://www.yahoo.com) an
