[otrs] Re: [dev] how to add a module?

Hi Alex, On Fri, Dec 19, 2003 at 08:56:13AM -0800, Alex Zheng wrote: > I tried to add a module in otrs: > > AdminCustomerGroup.pm > > The module is located at : > > /opt/otrs/Kernel/Modules > [...] > However, when I click the button on the navigation bar, I am getting > > [

[otrs] Custom responses based upon priority?? Or OTRS variables for email...

Hello all,     Here’s my dilemma boss wants the on-call phones to be notified (email to mobile #) of the high priority tickets. So that means I need to define a special action and define a custom email as well. The email should be concise and to the point since mobile phone msg ser

[otrs] how to add a module?

I tried to add a module in otrs: AdminCustomerGroup.pm The module is located at : /opt/otrs/Kernel/Modules it is referenced by: AdminNavigationBar.dtl It is also added in /opt/otrs/scripts/apache2-perl-startup.pl However, when I click the button on the navigation bar, I am getting [ OTRS ]

[otrs] Email driven rather than Web driven OTRS

Hi, I'm looking at upgrading our current ticketing system (a very old install of req). OTRS is one of the candidates. I've got v1.1.3 installed and working, and I'm in the process of trying to emulate the behaviour of req. I'd like to be able to do much of the work on a ticket via email rathe

RE: [otrs] Create customer in Phone View

Title: RE: [otrs] Create customer in Phone View Hi Mike,   This works great and we can easily live with this for the time being, thanks!   When I find some more time (but where do you find that… J ), I will look further into this as I would rather not show all the other Admin function

Re: [otrs] Error answering ticket. ModPerl::Registry: Can't call method

tor, 18.12.2003 kl. 21.20 skrev Martin Edenhofer: Hi, On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote: > > > OTRS looks very promising, but I've run into a problem. I cannot answer > > > tickets when i press > > > "empy answer". I'm using the latest otrs rpm on a redhat 9 bo

RE: [otrs] idea

> You broke a table definition in AgentZoomBody.dtl by moving > lines 80-82. Ooops!? I'll check that out. Sorry to bother you with this. Thanks! Best regards, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org