On Wednesday, January 07, 2004 1:49 PM
Margrete Raaum <[EMAIL PROTECTED]> wrote:
> And: is it possible to change the status of a ticket via email,
> specifically, can a ticket be closed via email?
No, not in the current version. Were it a requirement for you to
actually implement OTRS, I'd refer y
No problem =)
Lars
>
>
> Hi Lars,
>
> you saved my day. Thanks!
>
> cu,
>
> Norbert
>
>
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The password is encrypted using the crypt function with the username as salt for the
function. If this doesn't make any sense, try checking out the crypt documentation.
I wanted an add-on application to use the logons from OTRS to avoid creating yet more
accounts... here is an excerpt of the P
Hi Lars,
you saved my day. Thanks!
cu,
Norbert
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Support oder Consulting für Ihr OTRS S
Hi Norbert,
First of all I am not sure whether the way you are storing the password in
the database is correct. You need to check the OTRS code
(Kernel/System/User.pm) on how the system stores passwords (encrypted!)
Secondly check whether the user is still valid (valid_id == 1 in table
system_use
Hello Norbert,
the algorithm used in otrs is different from password().
Maybe you know the password of an agent. Set the password for root the same as for the
agent (via sql query) and then you should be able to login.
Lars
> -Original Message-
> From: [EMAIL PROTECTED]
> [ma
Title: Fetching mail with embedded objects/screendumps
?! I've used fetchmail for a long time at a
customer site to pull down mail from a multidrop mailbox and it always brings
down attachments etc, as they are encoded as text and put in the email; the mail
client at the other end then decode
Hi,
I was a bit lazy when I set up a otrs for some colleages. Worked fine for a
while but now I need some new user accounts.
Unfortunally, I forgot the password of [EMAIL PROTECTED];-)
What I did, is changing the password in the database:
update system_user set pw=password('foobar') where
Title: Fetching mail with embedded objects/screendumps
Does anyone know if there is a fetchmail alternative that will retrieve emails from an Exchange server that has embedded objects like screendumps, pictures etc? Grabbing this with fetchmail using POP3 will leave the embedded objects out
I found the email-options I asked about...I must have been tired, I'm
sorry,-I don't mean to spam :)
This, I haven't really figured out:
>Alsoany possibility of having OTRS look at "References" in the
>mail-header?
>That way, when a user sends a request, we can answer the request by mail
>wit
Or the easier way:
http://doc.otrs.org/1.1/html/generic-agent.html (Examples: delete tickets) .-)
-Martin
On Tue, Jan 06, 2004 at 11:58:35AM -0500, Sam Nadeau wrote:
> Overloaded otrs queueDo you have phpmyadmin installed ??
>
> I could help you solve this issue easily.
>
> Sam
> - Or
On Tue, 6 Jan 2004, Margrete Raaum wrote:
>When answering a user request...
>I would like to change the "From"-address from the system-address to
>either the agent's mail-address, or even better a designated address that
>shows which queue it belongs to (one separate sender-address per queue?).
>A
On Tue, Jan 06, 2004 at 06:09:50PM -, Raza Rizvi wrote:
> >>Can you have escalation work by altering the priority on a creeping
> >>basis? ie. After x minutes, it goes from priority a to priority b and
> >>then to priority c (is this a job for GenericAgent!)? I have thought
> >>about just mo
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