Hi Eivind,
On Tue, Jan 13, 2004 at 10:10:58AM +0100, Eivind Arnesen wrote:
> In order to authenticate customers against active directory, I had to
> modify /opt/otrs/Kernel/System/CustomerAuth/LDAP.pm.
>
> if (!$LDAP->bind(dn=>'[EMAIL PROTECTED],mydomain',
> password=>'validpassword')) {
>
> i
L. Mark Stone wrote:
We just rebuilt our internal OTRS server with SuSE 9.0, which installs
Apache2 by default.
When we went to install the 1.1.3 OTRS rpm, we got an error regarding
two missing dependencies for apache and mod_perl.
Since we have Apache2 installed, and all of the perl stuff for it,
On Wednesday, January 14, 2004 4:48 PM
Grimes, David <[EMAIL PROTECTED]> wrote:
> Consider human life as a ticket
> If a person were to be closed a.k.a die... they are said to have died
> at 75yrs of age. Follow the concept there?
> I just think that if a ticket were closed it's time has stoped
I think arguments can be made on both sides of this discussion. But, it is possible
to obtain the information you really want by using a SQL query something like this:
select avg(TO_DAYS(t.change_time) - TO_DAYS(t.create_time))
from ticket t, ticket_state ts, queue q
Okay, I want to interject one analogy here...
Consider human life as a ticket
If a person were to be closed a.k.a die... they are said to have died at
75yrs of age. Follow the concept there?
I just think that if a ticket were closed it's time has stoped.
When I think of age I think of how long
Thanks
Tom for your kind help/tips.
Have a nice day.
Regards
Deepen.
> Hi Deepen,
>
> It is exactly as Robert says: you cannot stop time.
>
> Without getting into some kind of meta-discussion, the question is how do
> you define 'Age'? In the case of the Customer ticket overview it is
> nothi
Hi Deepen,
It is exactly as Robert says: you cannot stop time.
Without getting into some kind of meta-discussion, the question is how do
you define 'Age'? In the case of the Customer ticket overview it is nothing
more than the difference between the creation time of the ticket and the
moment it's
