Hi OTRS people,
First, I am new to the list, so please be kind. [grin]
I have tried a couple of different things trying to add
a BCC field to the ticket response email page. So far
I haven't figured out how to do it. This seems like it
should be a simple thing to do, and we really need to
be ab
One of our core products uses the Interbase database which can also be found
as open source at ibphoenix.org. The thought occurred to me that OTRS could
be ported to use this database which is open source and also multi-platform
as another alternative to Oracle and MySQL. This would also bypass the
We are an outsourcing shop performing network maintenance and help desk
services for a growing number of clients.
We would like to implement the Customer Interface, so customers can both
track their own trouble tickets and create new trouble tickets when
their email system is down. (Normally, we h
Hi list
I have i see the page the administration,but when it finishes down of the tables
i see the following messages
Forbidden
You don't have permission to access /otrs/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an
ErrorDocument to handle the req
Couple of notes / questions / suggestions so far:
1) The image mask on the FAQ button (from Admin interface) needs to be
worked on.
2) The word "end" in the customer interface needs to be capitalized like the
rest of the links.
3) Would it be possible to bake in an Admin preference that can limi
Hi Christoph,
On Fri, Jan 23, 2004 at 11:35:50AM +0100, Christoph Kaulich wrote:
> I have just installed the 1.2b, but I can't find the the way to
>
> * new FAQ/Support/Knowlage database
>(with agent, customer and public interface)
>
> Can someone point me to?
Agent:
Add the agent to the fa
Hello,
I have just installed the 1.2b, but I can't find the the way to
* new FAQ/Support/Knowlage database
(with agent, customer and public interface)
Can someone point me to?
Christoph Kaulich
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