On Friday, March 26, 2004 8:16 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> speaking of dates, i have stats question which has gone unanswered
> thus far, so i'll try asking it another way.
> my question is about the following stats information displayed at
> http://localhost//otrs/index.pl?Action
thanks very much robert, sorry to have bothered you with this. i went to
Kernel/Output/HTML/Standard first and didn't think to look in
Config/Defaults.pm until after I sent in my question. I found it and was
making the change as you were composing your reply to me.
i used 168*60*60 which is w
On Friday, March 26, 2004 7:49 PM
Steven Shults <[EMAIL PROTECTED]> wrote:
> where is $Env{"PendingDateString"} defined? what file is it in?
> i've grepped all the files in Kernel/Output/HTML/Standard and can't
> find it there.
# fgrep PendingDateString Kernel/Modules/*
Kernel/Modules/AgentCompos
hi,
where is $Env{"PendingDateString"} defined? what file is it in?
i've grepped all the files in Kernel/Output/HTML/Standard and can't find
it there.
i'll like to set the default PendingDateString to a week in the future
instead of 24 hours in the future. how can i do that?
thanks,
~steven
On Friday, March 26, 2004 12:35 PM
Thomas Nilsen <[EMAIL PROTECTED]> wrote:
> It's not a major issue anyway, but it would be nice to have a clean
> admin user list..
I guess the easieast would be to auth your agents/admins via the DB. You
may well let CustomerAuth run against LDAP at the same time
We could disable the UserSyncLDAPMap, but that would also prevent new customer users
from logging on to the customer part of Otrs, or would it not?
We are happy managing the admin users directly in the SQL table, but customer users
would be too many to do manually...
Active Directory seems to
On Friday, March 26, 2004 2:19 AM
Brendan Humphreys <[EMAIL PROTECTED]> wrote:
> I can't see anything wrong with the messages. I've now found more
> messages that have been automatically removed, and can't find much in
> common with them.
Do they all have a body? I suppose they don't.
> When I cl
On Friday, March 26, 2004 8:54 AM
Thomas Nilsen <[EMAIL PROTECTED]> wrote:
> If I could only find the code which allows this agent registration, I
> could comment it out and the problem would be solved...
SyncLDAP2Database{} is from Kernel/System/User.pm, but you needn't
change s.th. there. The su
Hi all,
when I wan't to view my closed tickets in the CustomerTicketOverView, I click on "Show
closed tickets".
If I have more than 25 closed tickets, I have to click on one of the page-numbers to
view the next page of closed tickets.
But everytime when I view my closed tickets and I want to sor
