On Tue, Apr 06, 2004 at 10:58:28AM -0600, Tyler Hepworth wrote:
> >> What exactly is a "trusted" account? And what do the X-OTRS headers
> >> do if the account is trusted?
> >
> > When polling from an untrusted account, the X-OTRS-headers
> > are not scanned and used. You may f.e. specify a certa
Hi!
I've followed the installation
instructions of OTRS 1.2.2 in a Apache2 RH9 system, and get the following error
in the Apache error_log when I try to access http://localhost/otrs/install.pl:
[Tue Apr 6 19:11:15 2004] -e: Apache::Reload: Can't locate
/opt/otrs//Kernel/Modules
I am an admin on my system. When I log in and work on tickets, the user
history shows the owner as "[EMAIL PROTECTED]" instead of my own email address.
Any ideas why?
Thanks,
Tyler Hepworth
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Archi
Robert Kehl wrote:
> On Tuesday, April 06, 2004 6:36 PM
> Tyler Hepworth <[EMAIL PROTECTED]> wrote:
>> What exactly is a "trusted" account? And what do the X-OTRS headers
>> do if the account is trusted?
>
> When polling from an untrusted account, the X-OTRS-headers
> are not scanned and used. Yo
Let's say a customer has been emailing for support and then decides to use
the Web Interface to look at his/her tickets. Will the system know to
associate the email tickets that were previously created with the new user
account that is created when the customer logs in for the first time?
Thanks,
On Tuesday, April 06, 2004 6:36 PM
Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> What exactly is a "trusted" account? And what do the X-OTRS headers
> do if the account is trusted?
When polling from an untrusted account, the X-OTRS-headers are not
scanned and used. You may f.e. specify a certain qu
>Did you try to get it running without IPC?
I added following setting in Config.pm (as you said):
$Self->{SessionModule} = 'Kernel::System::AuthSession::FS';
WBR, Andrej
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What exactly is a "trusted" account? And what do the X-OTRS headers do if
the account is trusted?
Thanks,
Tyler Hepworth
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On Tuesday, April 06, 2004 6:27 PM
Andrej Bazovkin <[EMAIL PROTECTED]> wrote:
>> You probably didn't restart your web server - a reload isn't enough.
>> I suggested you switch away from IPC session management, and let
>> this take place in the file system.
>
> :( I have even restarted the whole sy
>You probably didn't restart your web server - a reload isn't enough. I
>suggested you switch away from IPC session management, and let this take
>place in the file system.
:( I have even restarted the whole system - nothing changed
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I was getting this same error yesterday, and it turned out that syslogd
wasn't running and OTRS wasn't happy because it couldn't talk to
syslog. I haven't been following this thread and don't know if this is
your specific problem, but it's easy to check and could be worth looking
into. If "/" wer
On Tuesday, April 06, 2004 4:27 PM
Andrej Bazovkin <[EMAIL PROTECTED]> wrote:
> 2Robert Kehl: Thank you for support! Sorry, yesterday my name was
> written in cyrillic so you saw it as asterisks.
Glad to see it in the clear now! Thank you!
> Unfortunately, your advice didn't help. I'm still getti
2Robert Kehl: Thank you for support! Sorry, yesterday my name was written in
cyrillic so you saw it as asterisks.
Unfortunately, your advice didn't help. I'm still getting that error.
The section of Kernel/System/Log.pm on which error message points is:
# write shm cache log
if ($Priorit
On Tuesday, April 06, 2004 4:02 PM
Kotoj Dimitri <[EMAIL PROTECTED]> wrote:
> I have a short question to all of you:
>
> Someone plan the integrate of (open)ldap for
> user-management in otrs?
Adding another question:
Someone plan to integrate oxygen for
breathing in his life? ;)
Just kidding,
Hello
I have a short question to all of you:
Someone plan the integrate of (open)ldap for
user-management in otrs?
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How can I set a freetext value automatically based on customer
information? I've modified the customer field to store a location, and
would like this to be recorded as part of an article as a freetext
field. Is it possible to associate them automatically.. or will it be
something that has to be don
Hi Romano,
On Tue, Apr 06, 2004 at 10:25:05AM +0200, trampus wrote:
> it's possible to assign messages to queues using a content filetring system?
> For example, if the subject contains the word "fly" assign to queue "plane
> problems".
>
> Otherwise, where and how can I modify the scripts to do
Hi,
it's possible to assign messages to queues using a content filetring system?
For example, if the subject contains the word "fly" assign to queue "plane
problems".
Otherwise, where and how can I modify the scripts to do that?
Thank's a lot
Romano trampus
University of Trieste
_
Hi all,
I would like to produce statistics about the ticket flow.
I.e. I would like to know how many tickets move from Queue1 to Queue2,
things like that.
Looking around in the OTRS database I find information in table
"ticket_history" under the "ticket_history_id " "18" (Ticket moved to Queue
'Q
On Mon, Apr 05, 2004 at 01:08:58PM -0600, Tyler Hepworth wrote:
>
> >> How then, do I allow an agent to take ownership for self but not
> >> assign ownership to others? I want agents to be able to take tickets
> >> and own them, but not be able to assign them to others. This will
> >> help preve
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