On Thu, 22 Apr 2004 15:33:36 -0400
TT <[EMAIL PROTECTED]> wrote:
> Hey gang,
>
> I know this question has probably been asked before but how can you
> add companies logos to otrs? Thanks for all replies in advance!
>
> TT
>
>
Hi,
For customer interface, just edit Kernel/Output/HTML/Standard/H
Why is there a distinction between root-queues and sub-queues? Does the
sub-queue inherit the permissions of the root queue or is it just an
organizational thing?
Thanks,
Tyler Hepworth
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Archive:
Nikunj Patel wrote:
>I tried the fully qualified username for the
> SearchDN parameter (I was using only the username before) and
> IT WORKED !!!
Great :-)
> I tested the fact about users being added from the LDAP to
> the database automatically on first login and it did not
> work. The AD user
It works !!
I was not able to execute the code as you had supplied and had to change a
few things. Below is the modified piece of code that I used to check the
server. When creating a new LDAP object if I would not provide the port
number, the code gave me an error:
Can't call method on an undefin
Hey gang,
I know this question has probably been asked before but how can you add
companies logos to otrs? Thanks for all replies in advance!
TT
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
I have an open ticket with the customer. The customer replied to an email
they had received from the system (the ticket number was included in the
subject line), but the email was not appended to the existing ticket.
Rather it created a brand new ticket. Any idea why this is occurring? Is
there
I forgot to mention...
Why is there a configoption to limit the filesize that is not used ?
Or is it used, if i try to attach files larger than the MaxFileUpload OTRS
just 'kills' itself..
Why is this option not used to display an errormessage/-text to inform the
user that his attachment is too la
Why dont you make a SPAM button?
How to do this you can read:
http://lists.otrs.org/pipermail/otrs/2003-February/000938.html
Nicolas Horchower wrote:
Hi all,
Does someone has a patch to add a check box in queue view to all
tickets ?
The goal is to be able to fastly select multiple tickects (spam
We often have problems with too large attachments and i know that i could
increase the max_packet_size of mysql, but i dont want to :)
It would be really nice if the attachment-size gets checked when an agent
selects a file to attach ( that does not solve the problem with incoming
mails/attachment
Title: Message
It's easy. :)Just give the customer users/group the same customer
id. Each customerwill see all ticket with the same customer id in customer
panel.PS: Maybe you need to update the customer id in ticket table
afterchangeing the customer id if the customer users.-
Title: Message
Thanks Gunther,
Your suggestions sounds like the way to go.
I fount out that the same matter is also discussed in this thread: [otrs] Making
customer users see other customer users' tickets
If anybody wants to know more about the
subject.
/Stig
Hi all,
Does someone has a patch to add a check box in queue view to all
tickets ?
The goal is to be able to fastly select multiple tickects (spams and
virus) and to move them to delete in one step.
Thanks,
~~
Nicolas HORCHOWER
Group IT Manager
TGS Eu
Hello,
I want to update our OTRS to the newest version and have already read the CHANGES and
some posts on the mailinglist. Some mentioned that the old themes are not compatible
with the new version.
As we use a selfmade theme I would like to know what I´ve got to do to "convert" it.
Cheers
La
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