Re[14]: [otrs] ticket id in the body

Hello Robert, Here is the result: This message is received from an email address that is not/was not present in the customer_user: [EMAIL PROTECTED] bin]$ ./PostMasterPOP3.pl Message 1/1 ([EMAIL PROTECTED]) Connection to mail.com closed. so it is OK Here is a message from an email address that

[otrs] Kernel/System/User.pm v1.40 LDAP::params

Line 534 doesn't seem to obey the Params that I setup in Config.pm. I'm using AD on port 3268 and I need to be able to pass the port number. my $LDAP = Net::LDAP->new($Self->{Host)) or die "$@"; I've managed to mangle my version to work, but I was hoping there was a more elegant solution. Than

[otrs] Queue views

Is there a way to display ALL tickets in the queue view regardless of the owner without having to go to utilities and run a query? Currently, a user can only see those tickets for which he is the owner. ___ OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] Problem migrating from mod_perl 1.99_12 to 1.99_14

On Wed, 2004-07-07 at 14:52, Robert Kehl wrote: > On Wednesday, July 07, 2004 1:39 PM > Martin Edenhofer <[EMAIL PROTECTED]> wrote: > > On Wed, Jul 07, 2004 at 11:20:24AM +0300, Iustin Pop wrote: > >> I tried today to upgrade from 1.99_12 to 1.99_14 > >> - something is broken with session IDs, aft

Re: [otrs] Problem installing otrs

On Tuesday, July 06, 2004 3:53 PM Amol Chawathe <[EMAIL PROTECTED]> wrote: >I am trying to install the otrs ticket system on a web hosting > server. > >I have configured everything as per the instructions in the > readme.txt. I am not able to fix the problem here in installer.pl Yo

Re: [otrs] Changing to top level domain rather than /otrs/

On Tuesday, July 06, 2004 11:58 AM Gavin Henry <[EMAIL PROTECTED]> wrote: >> What setting do I change in httpd.conf to allow say, >> support.example.com to be otrs, instead of www.example.com/otrs/>> Please see: http://www.google.de/search?q=site%3Alists.otrs.org+virtual+host hth, Robert Kehl

Re: [otrs] Problem migrating from mod_perl 1.99_12 to 1.99_14

On Wednesday, July 07, 2004 1:39 PM Martin Edenhofer <[EMAIL PROTECTED]> wrote: > On Wed, Jul 07, 2004 at 11:20:24AM +0300, Iustin Pop wrote: >> I tried today to upgrade from 1.99_12 to 1.99_14 >> - something is broken with session IDs, after login I get >> redirected to the start page ad infinitu

Re: [otrs] Problem migrating from mod_perl 1.99_12 to 1.99_14

Hi Iustin, On Wed, Jul 07, 2004 at 11:20:24AM +0300, Iustin Pop wrote: > I tried today to upgrade from 1.99_12 to 1.99_14 and I have two > problems: > - envir. var GATEWAY_INTERFACE was removed (see comment in changelog > why), this I solved; > - something is broken with session IDs, after login

[otrs] Problem migrating from mod_perl 1.99_12 to 1.99_14

Hello all, I tried today to upgrade from 1.99_12 to 1.99_14 and I have two problems: - envir. var GATEWAY_INTERFACE was removed (see comment in changelog why), this I solved; - something is broken with session IDs, after login I get redirected to the start page ad infinitum (the browser tries fo

[otrs] Viewing customer data in the customer's panel

Hi all, Is there a way to display customer data (who are extracted from LDAP for me) in a template of the Customer panel. I would like the customer can view/verify his tel number and others data during he compose a request (CustomerMessageNew). I would like to include the same data who are pres