Re: [otrs] OTRS as UI-less ticketing engine?

Hi Karsten, On Sat, Sep 11, 2004 at 07:36:41AM -0400, Karsten Silz wrote: > OTRS looks like a pretty advanced ticketing system. How could I integrate > it seamlessly with a Java-based web project where OTRS is the "ticketing > engine under the hood" but the user interface is written in Java? The

Re: [otrs] change pending time

Hi Andreas, On Sat, Sep 11, 2004 at 01:15:31PM +0200, Andreas Bublitz wrote: > I just wanted to know how I can change the frequency of the reminding > emails. I know that I have to change this line in > otrs/otrs/var/cron/pending_jobs.dist: > > 45 * * * * $HOME/bin/PendingJobs.pl >> /dev/null >

[otrs] OTRS as UI-less ticketing engine?

Hi! OTRS looks like a pretty advanced ticketing system. How could I integrate it seamlessly with a Java-based web project where OTRS is the "ticketing engine under the hood" but the user interface is written in Java? The feature list mentions "easy to write different frontends" but I couldn't fi

[otrs] change pending time

Hey guys, I just wanted to know how I can change the frequency of the reminding emails. I know that I have to change this line in otrs/otrs/var/cron/pending_jobs.dist: 45 * * * * $HOME/bin/PendingJobs.pl >> /dev/null Unfortunately I don't know what I have to change here. I would like to have the