[otrs] RE: otrs Digest, Vol 14, Issue 30

2004-09-21 Thread Pete McDonnell
Message: 7 Date: Tue, 21 Sep 2004 23:28:16 +0200 From: Robert Kehl <[EMAIL PROTECTED]> Subject: Re: [otrs] Problem with LDAP (AD) lookups To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed

RE: [otrs] Problem with LDAP (AD) lookups

2004-09-21 Thread Tyler Hepworth
Pete McDonnell wrote: > > Sep 21 16:39:35 test OTRS-CGI-10[4266]: > [Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:169]: > : LdapErr: DSID-0C0905FF, comment: In order to perform this > operation a successful bind must be completed on the connection., > data 0, vece

Re: [otrs] Problem with LDAP (AD) lookups

2004-09-21 Thread Robert Kehl
Pete McDonnell schrieb: AD Authentication is working OK, It isn't. > but I have to create an entry in the customer table before a customer can login. That's not a big deal, hopefully that will be working nicely in later versions :-) It should not be necessary at all. What's not working is that wh

[otrs] Problem with LDAP (AD) lookups

2004-09-21 Thread Pete McDonnell
AD Authentication is working OK, but I have to create an entry in the customer table before a customer can login. That's not a big deal, hopefully that will be working nicely in later versions :-) What's not working is that when I select the Customer User page under the Admin Area I only see the

Re: [otrs] Strange problem with 1.3b4

2004-09-21 Thread Robert Kehl
Ruairi Hickey schrieb: Thanks Robert...if you're ever in Ireland I'll shout you a beer :-) I'll take an Ale ;) Glad to hear it worked out. With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.or

Re: [otrs] Ticketing Process

2004-09-21 Thread Chris Ridd
On 21/9/04 4:41 pm, Alex Ricordi <[EMAIL PROTECTED]> wrote: > Hi , > > > > I am testing the ticketing system (OTRS) but all the documentation I found > is technical-oriented... Is there any user-oriented documentation to > understand the proposed flow process for the tickets using OTRS.. i.e.

Re: [otrs] Strange problem with 1.3b4

2004-09-21 Thread Ruairi Hickey
Thanks Robert...if you're ever in Ireland I'll shout you a beer :-) Ruairi Robert Kehl wrote: Ruairi Hickey schrieb: # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI

[otrs] Ticketing Process

2004-09-21 Thread Alex Ricordi
Hi ,   I am testing the ticketing system (OTRS) but all the documentation I found is technical-oriented… Is there any user-oriented documentation to understand the proposed flow process for the tickets using OTRS.. i.e. When the tickets get locked? (I supposed when you assign an owner… pl

Re: [otrs] Ticket Escalation

2004-09-21 Thread Erol YILDIZ
in OTRS it says that if the ticket reaches escalation time you see just this ticket in the queue. but in 1.3beta4 after the escalation time it shows the time as -1, -2, -3 etc.. > Ron Alexander schrieb: > > Does OTRS support ticket escalation? > > Yes, it does. > > > I was browsing the online >

Re: [otrs] OTRS on OSX server

2004-09-21 Thread Robert Kehl
mhellar schrieb: I installed otrs from source on OSX server 10.3.5. When I run the web installer I get to the license and database setup page ok. After that I get redirected to 'foo.example.com'. I went over all of the settings in Config.pm. Any ideas on how to fix this? Thanks in advance. Y

Re: [otrs] Any news on OTRS 1.3?

2004-09-21 Thread Rudi Kramer
Thanks for the info, but that's been up there for two day's already : - ) Rudi - Original Message - From: "Peter Koch" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Sent: Tuesday, September 21, 2004 9:10 AM Subject: Re: [otrs] Any news on OTRS 1.3

Re: [otrs] Any news on OTRS 1.3?

2004-09-21 Thread Peter Koch
Rudi Kramer wrote: Good Morning Any news on when OTRS 1.3 (final build) will be released? Unauthorized Answer (-> http://otrs.org/): " New! OTRS 1.3 will be published today! " Greez, Peter. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] OTRS on OSX server

2004-09-21 Thread Martin Edenhofer
Hi, mhellar wrote: I installed otrs from source on OSX server 10.3.5. When I run the web installer I get to the license and database setup page ok. After that I get redirected to 'foo.example.com'. I went over all of the settings in Config.pm. Any ideas on how to fix this? Thanks in advance.