I use OTRS exclusively for an internal help desk system. Currently it
is limited to IT related requests. So only individuals from the IT
department are agents on the helpdesk. The rest of the company is
treated as "customers" and they have to use email or the cpanel to
create and manage personal
Hi
any way to change the ticket overview so that the LAST actual message
is shown and not the last CUSTOMER message? Would make handling
tickets in our case a world easier ...
--
Michael Bielicki
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote:
> You haven't got IPC installed.
Do you mean the perl module(s)?
Which of these I need for OTRS? ( http://cpan.org/modules/by-module/IPC/
)
And why is this not mentioned in the install-documentation at
"Software requirements?" ?
Gr
