[otrs] How to reset customerid after populating customer_user table?

I've populated the customer_user table, and I'm wondering how to go back and change all the customer_ids of tickets to match. Has anyone done this? Cheers, Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

[otrs] e-mail address replaced with database email!

Hi, For the CustomerUser information we use our LDAP server. We have the following problem: When the helpdesk is unable to solve a ticket, we sometimes forward the mail to an external expert. That seems to work fine, but we have a problem replying to the expert if we need more info from this exp

[otrs] Perl LDAP for OTRS 1.2.4-01 on Win32

Hi, Im trying to setup perl LDAP on a windows machine to use for OTRS. Everything installed ok and the perl test scripts seem to work. If I go to the command line and try to run "ppm query" I get the following message:- Failed to load PPM_DAT file Can't use an undefined value as a SCALAR referen