RE: [otrs] MIME::Decoder::QuotedPrint

ok, maybe this is the fix.   Get the latest MIME package from cpan.org.  I got version 5.416. Replace the one under Kernel/cpan-lib/MIME with the new package.  Keep the old one around just in case it don't work.   That's it.   try it.  Have fun.   Jack -Original Message-From: Shum,

RE: [otrs] MIME::Decoder::QuotedPrint

I think I have the same issue but with a more detail message.   [Thu Jan  6 16:37:27 2005] QuotedPrint.pm: MIME::QuotedPrint version 2.03 required--this is only version 1.00 at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 57.[Thu Jan  6 16:37:27 2005] QuotedPrint.pm: BEGIN

[otrs] Structured Reporting

Really enjoying the new features of 1.3. Is there an outline on where the structured reporting framework is going? I have found it to be an excellent aid in report creation and it will make migration to new versions much easier. Is there a way to do sub-totaling and customisation of look? As I

[otrs] Forwarding Attachments

All, Still using otrs, upgraded a number of systems to 1.3 not a single issue. Thanks. When forwarding tickets is it possible to show the number of attachments included? Is inserting attachments when forwarding planned for future release? Regards, Nigel Clarke Mind

RE: [otrs] Installation docs: Step 8 - How to gofrom/yourhost/opt/otrs to /yourhost/otrs?

Thanks, Patrik for your reply. You wrote: ~~ Set "DocumentRoot" in your "VirtualHost" stting to "/opt/otrs/var/httpd/htdocs" and add " Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /tickets/ "/opt/otrs/bin/cgi-bin/" ~~ I assume, since I am using a webhost and don't have acces