I would like to use the self-creation of customer accounts feature, however,
I'd like to also require Administrator approval before the account is
created. In addition, I want to set the customer number and perhaps even
the username myself before the system sends out the password.
Is this possibl
If I want to check the status of a ticket in a queue and its subqueus, such
as:
Active
Active:Senior Technicians
Active:Junior Technicians
Active:Supervisor
Can I merely specify the queue as "Active"? That is to ask: when specifying
a queue, are all subqueues included in a search?
I want to reset the escalation time on tickets after they are answered, such
that, when a ticket is answered, the escalation timer will restart based on
the escalation time for whatever queue has the ticket.
Once the ticket escalates, I already move the ticket to a new queue. I also
want to reset
Maybe this will do:
http://sourceforge.net/mailarchive/forum.php?thread_id=3141440&forum_id=2347
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter van Beugen
Sent: woensdag 26 januari 2005 23:18
To: User questions and discussions about OTRS.
Sub
I would write a separate simple POP3 program, which POPs the e-mails first,
check the e-mail adress on your specific customer database, looks up the
priority indication in the database and send/forward the e-mail according to
this priority to a specific (OTRS) e-mail address ([EMAIL PROTECTED]/[
Charles,
We use CF as well. Will you send me your CF pages that produce these Stats?
Regards,
Peter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charles R.
Thompson
Sent: woensdag 26 januari 2005 19:04
To: 'User questions and discussions about OTRS.
whoops, sorry Charles, missed your post :-)...
On Wed, 26 Jan 2005 21:28:14 +0100, Edgar Meij <[EMAIL PROTECTED]> wrote:
> Yes, one can, but it's not that easy :-). You can try and query the
> SQL database with the proper commands. I'm actually working on a
> (small) perl script myself, doing jus
Yes, one can, but it's not that easy :-). You can try and query the
SQL database with the proper commands. I'm actually working on a
(small) perl script myself, doing just that. It's not quite finished
yet though...
hth,
Edgar Meij
On Wed, 26 Jan 2005 07:48:16 -0800, Wes Plate <[EMAIL PROTECTED]
I use ColdFusion to tap into OTRS and built charts/graphs, etc. and have
learned the secret to reporting on tickets lies in understanding the
interaction of the following tables
TICKET
TICKET_HISTORY
TICKET_HISTORY_TYPE
TICKET_STATE
TICKET_STATE_TYPE
Using somehting like PHPMyAdmin I would recomm
Is there a way to get from OTRS the average time it takes for an Agent to
respond to a new ticket?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
A
Yes, Greger, I've this files in this. But I copy TicketOverview.pm as
Ticket_Overview.pm But I don´t know where I may say to OTRS that load
this .pm file.
Simply add the following lines to your Config.pm
$Self->{SystemStatsMap}->{"OTRS::Stats6"} = {
Name => 'Test Stats Module',
How else would you do it then? What kind of way are you thinking about?
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-Original Message-
From: Talley, Brooks [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 25, 2005 7:22 PM
To: User ques
Hi,
> Yes, Greger, I've this files in this. But I copy
> TicketOverview.pm as Ticket_Overview.pm But I don´t know
> where I may say to OTRS that load this .pm file.
Simply add the following lines to your Config.pm
$Self->{SystemStatsMap}->{"OTRS::Stats6"} = {
Name => 'Test Stats Mo
- Where is generate the SQL query (location).
- Where is list the stats generates.
The stats modules are in the Kernel/System/Stats/*.pm location, if not
there then cvs co the latest from cvs.otrs.org, and you'll have them.
Yes, Greger, I've this files in this. But I copy
TicketOverview.
>
>
> Hello all, again :)
>
> I'm looking in archives (aorund an hour), but I can´t found
> nothing about my question, it's right that many people ask about stats,
> but I need to know only 3 things:
>
> - Where is generate the SQL query (location).
> -
Hello all, again :)
I'm looking in archives (aorund an hour), but I can´t found
nothing about my question, it's right that many people ask about stats,
but I need to know only 3 things:
- Where is generate the SQL query (location).
- Where is list the st
No, I need to change it in Linux. I work under Debian and the
server running in Debian. But for jobs policy in my host I've got the
fucking Windows :). But the OTRS is installed under Debian. But if I can
understand what you say (my english is poor... ), you have 3 admin
accounts to print
Hello Alvaro,
I can write a stats module for you, but depends on what type of stats you
are interested in. Please tell me more in detail please.
thank's
Greger
Thanks Greger, but I need to know how can I do it. becuase at this
moment I only have 4 stats, but be sure that when my head know th
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