Re: [otrs] OTRS 1.3.2 on SuSE 9.2

Hi Peter! I don't know what exactly your configuration looks like, but I'm running the testing enviroment and the production enviroment of OTRS 1.3.2 on standard SuSE 9.2. What problems occure while running on SuSE 9.2? lg Martin ___ OTRS mailing list: ot

RE: [otrs] Win32 POP problem

Title: Message I figured it out... no need to reply.   The PostMasterPOP3.pl line was commented out by default (post-install) in the crontab file.  It works now.   Cameron. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cameron SteinmanSe

[otrs] multiple otrs installs {Scanned}

hi can anyone help me with this or is it even posible? I want to run OTRS on a multiple virtual servers, is there a way to install otrs so that the bulk of the code is comon accross each OTRS virtualserver, and only the config file is diferant? there apears to be the ability to do this with the

[otrs] OTRS load balancing / redundancy question

All, Is it OK to run OTRS on more than one machine to the same database at the same time, for load balancing / redundancy? Or is there some local state or another assumption that will break this. I noticed the 'sessions' directory in OTRS.. Thanks for any answers. =Ben

[otrs] What is the latest version for Windows

Title: Message Hi Guys and Girls,   Do you now what the latest version of ORTS for win32?   Our apache server is juicing our CPU, how can I solve this problem?   Thanks,   Ace   ___ OTRS mailing list: otrs - Webpage: http://otr

[otrs] Win32 POP problem

Title: Message Hello all,   I have just installed OTRS on a WinXP machine and for some reason it is not executing PostMasterPOP3.pl in order to POP email from my email server (at least that is what I am able to understand via the cron log file).  As is common in WinXP, I have not even gotte

[otrs] OTRS 1.3.2 on SuSE 9.2

How many people have successfully gotten OTRS 1.3.2 running on SuSE 9.2 with the stock apache2?   I've tried on two different machines.  The issues I keep running into are:   mod_perl issues (missing Apache::Registry or unresolved symbol issues) mod_perl for apache2 seems to still be somew

Re: [otrs] multiple LDAP Servers

On Wed, 2 Feb 2005 14:00:22 +0100, Gerold Wirnitzer <[EMAIL PROTECTED]> wrote: > > hi, > > thanks a lot for your quick response. > i´m not a real perl geek, could you please give me a example how to setting Neither i :-) > up two ldap servers in the Config.pm. > > thanks I'm at home

[otrs] SLAAge

Hi, Does somebody knows the use of SLAAge? I've seen it commented out in the code, and I wonder if I can use it to control Ticket SLA times... Thank you. Raul Santamaria ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] RE: Ghost Tickets

Gerold: Thanks for your response. The links have been fixed (I was home sick yesterday and didn't check the links before I sent out the initial email: my apologies): http://www.bol.ucla.edu/~jmaher/otrsIssue/index.html As far as upgrading goes, I'm more concerned with the cause of the problem, a

RE: [otrs] webtickets and owner

Hello, > I made a test web form for posting tickets through web. The problem > is that for these tickets owner set incorrectly. For example, I > have agent1 with new ticket notification option and queue Technical > Support. When I post a ticket, owner for that ticket is always > admin( e

[otrs] webtickets and owner

Hello otrs, I made a test web form for posting tickets through web. The problem is that for these tickets owner set incorrectly. For example, I have agent1 with new ticket notification option and queue Technical Support. When I post a ticket, owner for that ticket is always admin( ex. [E

[otrs] remote mysql server

Hi, has someone configured otrs to use an external mysql server? I can only make it working with a local mysql server. I tried to play a little bit with the file Config.pm to add a port number but I didn't success. Is this possible? Thanks, Xavi bash] grep mysql Kernel/Config.pm # (The databa

R: [otrs] multiple LDAP Servers

I have the same problem, many test but no solution yet Ciao AleX -Messaggio originale- Da: Gerold Wirnitzer [mailto:[EMAIL PROTECTED] Inviato: martedì 1 febbraio 2005 18.22 A: otrs@otrs.org Oggetto: [otrs] multiple LDAP Servers is it possible to use more (two) LDAP Servers to authentic

[otrs] multiple LDAP Servers

hi,   thanks a lot for your quick response. i´m not a real perl geek, could you please give me a example how to setting up two ldap servers in the Config.pm.   thanks -Gerold   Gerold WirnitzerSystemadministratorDERI - Digital Enterprise Research Institute Institute for Computer ScienceUn

Re: [otrs] is it possible to ignore e-mail where the otrs address is in the cc: field?

Hello Jorick, Sunday, January 2, 2005, 12:20:13 PM, you wrote: > We have OTRS setup to receive messageson a specific address and > create new tickets when people mail to it. Someof our customers have > the habit of including the helpdesk mail-addressin the CC: field > when the mail to a specific

[otrs] is it possible to ignore e-mail where the otrs address is in the cc: field?

Hi, We have OTRS setup to receive messages on a specific address and create new tickets when people mail to it. Some of our customers have the habit of including the helpdesk mail-address in the CC: field when the mail to a specific person in our organization. This causes tickets to be created th