Hey there,
I'm running OTRS currently, and have looked at the Config.pm file, I'm
trying to figure out the best way to log everything outside of messages.
Right now I am having trouble at times getting true server info from
messages due to all the ticket logging.
What is the best way to approach
William Marques escreveu:
Hi List,
I tring to make some customizations to the OTRS , buta after some
changes, I receive a error message from the customer web interface:
ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Tue Mar 22 18:53:51 2005
Message: Need TicketID!
Traceback (26606):
Module: Ke
Thanks for your reply.
I ran CleanUp.pl and the same error, "Log.pm line 80" appeared again. Here
is some code around the error message as run through the Perl Debugger:
DB<1>
DynaLoader::bootstrap(/usr/local/lib/perl5/5.8.6/mach/DynaLoader.pm:251):
251:push(@dl_shared_
Try running the CleanUp.pl file after starting all services pertaining to OTRS:
Opt/otrs/bin/CleanUp.pl
It's suggested that this file be run prior to changing any log caching size and
although you haven't made an adjustment in the Config.pm, I've found its rather
helpful in eliminating such an
Hello.
I just installed the software on a Unix FreeBSD; Perl 5.8.6; MySQL 4.0.18;
Apache 1.3.33 system. I haven't added any other options from Defaults.pm,
yet, except as it pertains to the following:
After otrs/bin/cgi-bin/index.pl, I obtained the 'Software Error: Invalid
argument at
/usr/h
Hello,
I've been trying to get OTRS to set some headers using the PostMaster
Filters. It works great except when I try to call up data from a matched
header regular expression. Using the notation referenced at the bottom
of the PostMaster Filter page I have the following in my
postmaster_filter
Philippe,
Most if not all of
the display properties of the OTRS system may be modified by editing the various
dtl files in the /opt/otrs/Kernel/Output/HTML/
Dear all,
Could anyone tell me how it is possible to modify the Customer panel?
We would like to add our own Logo and change the look.
We also would like to deactivate the option to change the customer's
password.
How could we do that?
Many thanks in advance and have a nice day,
PHRoth - Switzerl
Hello Dmitry,
Wednesday, March 23, 2005, 11:24:36 AM, you wrote:
> When I create e-mail ticket in OTRS or receive autoanswer that I see in
> a field "Subject" instead of russian (cyrillic)
> letters strange symbols in my e-mail program (Mozilla TB and The Bat!) .
> For example:
> Subject: п©яп╬п
When I create e-mail ticket in OTRS or receive autoanswer that I see in
a field "Subject" instead of russian (cyrillic)
letters strange symbols in my e-mail program (Mozilla TB and The Bat!) .
For example:
Subject: п©яп╬п╡п╣яп╨п╟
This is word: "проверка" (test)
What can recommend?
--
Dmitry Kam
10 matches
Mail list logo
