RE: RE: [otrs] Can't re-login after 'Session has timed out. Please login again.'

2005-04-22 Thread s taylor
Hello again. Here is just a more detailed version of my initial assessment of the cause. Hopefully, it provides some usable information to the final solving of the LOGIN PROBLEM mystery. I believe the problem is located in the following 'equation portion' of the 'if' statement: ~~

[otrs] Bulk Action JavaScript Dialog

2005-04-22 Thread Maher, John
We're testing an upgrade to 1.3.2 -- we're having a number of issues that I'm sure will take some time to sort out, but a minor irritation is the javascript dialog that comes up every time we check a ticket to be added to the Bulk Action queue. Where do I comment that out so that we don't get that

[otrs] Converting from Request Tracker.

2005-04-22 Thread Deon George
Sorry, if this has been asked before - but I couldnt find a search for this list - and googling didnt yield any results... I want to convert from RT 2.0.15 to OTRS - has anybody done this? I'm hoping to keep all the old tickets (not many ~2000)... If there is a script or a tool (or a document),

[otrs] Change Comment Field

2005-04-22 Thread Ashish
hi all, when i click on customer user in admin area, the fields are presented to enter the name id, first name, comment and other things.i want to rename the comment field as well as increase its field limit from 50(current) to 100 or more. plz help -- Thanks, __

Re: [otrs] CustomerUser are not seeing there tickets

2005-04-22 Thread Sven Fischer
Maybe some more information: we have the user group feature enabled like this: $Self->{CustomerGroupSupport} = 1; $Self->{CustomerGroupAlwaysGroups} = ['users']; what kind of information I should provide here additionally, so that somebody may help ? Kind regards, Sven On Thursday 21