Hello.
I haven't gotten that far yet, but in FAQ (http://faq.otrs.org/otrs/faq.pl),
I found this link:
FAQ Article: Is it possible to customize OTRS?
http://faq.otrs.org/otrs/faq.pl?Action=&ID=34&SessionID=
There is info pertaining to customization in Chapter 17 of the documentation
(http://doc.
hi,
just add the following line in ur Config.pm
$Self->{CheckMXRecord} = 0;
from next time u will not receive any errors.
Thanks,
Ashish
__
System Administrator
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OTRS mailing list: otrs - Webpage: http:/
Hello.
I haven't run across anything other than the files that created the tables
themselves:
in the OTRS subdir's 'scripts' and 'scripts/database' folders, are the .sql
files that created the tables for the various databases. For example, for
mysql, in the 'scripts/database' folder, is a file
hi all,
are u trying login as root by just root? if is it so then
u r typing wrong username instead use [EMAIL PROTECTED] and now try to
login.
thanks
Ashish
System Administrator
Hello.
FYI -
One day when I was looking at the OTRS FAQ page
(http://faq.otrs.org/otrs/faq.pl), I ran across the links below re:
deletions. I haven't tried it, nor in my browsing of the mailing list, have
I noticed whether or not someone has tried this method. The links are:
FAQ Article: How
On 4/27/05, Cainkar, Paul <[EMAIL PROTECTED]> wrote:
> Q#2: I don't understand what you mean by "one has to really have the design
> of the whole system before starting to define clients". If your concern is
> Phantom clients and fake tickets, I'd just ignore them. How did we handle
> it? Ab
Q#2: I don't understand what you mean by "one has to really have the design of
the whole system before starting to define clients". If your concern is
Phantom clients and fake tickets, I'd just ignore them. How did we handle it?
Abandoned the users "testuser1, testuser2 -- they'll probably b
On 4/27/05, Cainkar, Paul <[EMAIL PROTECTED]> wrote:
> Carlos,
>
> Q#1:
>
> SuSE 9.1 Good choice :). It also works on 9.2 with a little modification.
Well, first of all I´m impress on the quick answer, so thanks =)
> Q#2:
>
> You can't delete users, but you can disable their access, effecti
Carlos,
Q#1:
SuSE 9.1 Good choice :). It also works on 9.2 with a little modification.
Q#2:
You can't delete users, but you can disable their access, effectively deleting
them. Since OTRS is a database, if you wanted to delete a user you would have
to delete all their respective tickets,
First of all I wanna introduce myself, I´m from Uruguay and have been
investigatiing the OTRS software for a couple of weeks now.
I have it operating on SuSE 9.1 and it´s working, what I´m trying to
do now is to figure out the hole system before we put it to use on our
company, since I´m going to
Hello,
is it possible to edit the customer preferences sheet in customer.pl so
that the customer himself can change his data (like phone number,
adress, etc)?
Thanks in advance
Markus Nagel
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Archive:
I recently made a series of changes to my network; the ability of OTRS to
send email has been fouled up by it.
Everything is still running on the same host. However, instead of having a
dual-homed host with its own firewall, it is now a single-homed host with an
external firewall (done the "right
Title: Win32 setup - logging in to root
I have just installed the otrs4win bundle, and everything seems to install fine but I can't log in to root. If I leave the root password blank during setup I can't log in, and if I try to change the root password during set up I get a DB error.
Any p
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