[otrs] Premature end of script headers: installer.pl

I'm trying to install OTRS on Apache on Fedora Core 3. If I run the installer.pl file from the shell it shows me the HTML page and some stuff (no errors). But when I try to open the script from the browser it give me a 500 Internal error. The logs show it as.. Premature end of script headers: ins

Re: [otrs] Delete Ticket in a Queue

I have this very thing set up and working. I am running 2.0.0 beta4. Under the Queue section be sure to only select your junk queue. For the State select New only. For the New State, select removed. Then you must set Delete tickets: to yes. Then just save it. This is working fine for me. Ken

[otrs] Empty ticket in queue after receiving email

Hi All, I have been using otrs 1.3.2 successfully for some weeks now but recently, I received 2 emails for the support system that did not appear correctly in the queues. I never saw the mail in the queues, but when I do a search on all tickets, I see 2 lines with an empty Ticket#, Age, State, Qu