Hello Everyone,
I just started using OTRS and have configuration questions that I hope someone
can answer for me. I have been reading through the manual but I'm not getting
enough out of it to grab the concepts.
I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has
been
Dear nuttapong,
Monday, August 22, 2005, 2:46:54 PM, you wrote:
> Dear all,
>
> I’m seeking clarification on the relationship between
> GenericAgent (set up via Web-interface) and Cron Job setting.
> As we can specify or set the Generic agent job to be run viaWeb
> interface, do we still nee
There seems to be a strange inconsistency when closing tickets
one-by-one and when closing via bulk action.
If a ticket arrives and I immediately choose to close it (e.g., it is
obvious spam), then the ticket closes and unlocks.
However, if I choose to close it by using the bulk action method
Hi,
I want to customize customer.pl.
Actually when we login to the customer.pl, it
directly shows the MyTickets page. I want to customize
like to show some other page. For example, I created
MyProperty page which contains the details of the
property that we are dealing. What I want is, w
Hi,
What is the right way toimplement this?
I am using
http://doc.otrs.org/cvs/en/html/permission-module.html
as reference.
1. Created grup 'managecust' and map 'rw' rights to test agent
2. added to Kernel/Config.pm
$Self->{'Module::Permission'}->{'AdminCustomerUser'} = ['admin',
'managecust']
Dear all,
I’m seeking clarification on the relationship between Generic
Agent (set up via Web-interface) and Cron Job setting.
As we can specify or set the Generic agent job to be run via
Web interface, do we still need to set up the cron job to run the GenericAgent.pl?
I had set up o
On Mon, Aug 22, 2005 at 10:54:50AM +0700, nuttapong wrote:
> [...]
> I had set it to 5 which suppose to mean after 5 minute the ticket should be
> unlock and the other agent shall able to see the ticket, but it seem to be
> not working!
>
> Is there any trick or step that I might miss out? Do I
