If you call SBC and explain what you are doing they will usually allow your
smtp mail outbound.
Art Powell
Diamond IT Services
1-512-517-6472
[EMAIL PROTECTED]
For support email [EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTEC
We use OTRS for scheduling our technicians, among other things.
How about some way to link appointments to tickets?
i.e. a "schedule this" button in the ticket zoom options, which would bring
up the calendar application and allow the technician to enter any required
notes (such as directions/etc)
Hi Juris
Yes, this can be done.
Create a user in otrs, and enter the email address that you wish to
be the "constant".
Save the user.
Then choose CHANGE user.
Additional fields are displayed.
Choose YES for New Ticket notification
Choose the queue SUPPORT in the myqueues select box.
and Save.
Hi,
I have a queue "Support" and I want a new email
to be sent to constant email address whenever there
is a new ticket in this queue. Is this possible?
Thanks in advance,
Juris
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Hi Everyone,
I am trying to evaluate otrs for a support system, and so far
it is going great, apart from one problem that has me stumped.
I am looking for some help with queue presorting.
I am using OTRS 2.0.2/RH Linux 8 (don't ask).
I have strange results trying to use queue presorting with pro
Hi,
I have a querry, how to increase Agent/Owner ticket number over 1000,
as i go in search option & one Agent/Owner has already closed 1000
ticket it is not reflected in search option.
Rgds
Ravi Ahuja
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