RE: [otrs] Mailing Woes

If you call SBC and explain what you are doing they will usually allow your smtp mail outbound. Art Powell Diamond IT Services 1-512-517-6472 [EMAIL PROTECTED] For support email [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTEC

[otrs] calendar & ticket linking

We use OTRS for scheduling our technicians, among other things. How about some way to link appointments to tickets? i.e. a "schedule this" button in the ticket zoom options, which would bring up the calendar application and allow the technician to enter any required notes (such as directions/etc)

Re: [otrs] Email after new ticket in queue, howto?

Hi Juris Yes, this can be done. Create a user in otrs, and enter the email address that you wish to be the "constant". Save the user. Then choose CHANGE user. Additional fields are displayed. Choose YES for New Ticket notification Choose the queue SUPPORT in the myqueues select box. and Save.

[otrs] Email after new ticket in queue, howto?

Hi, I have a queue "Support" and I want a new email to be sent to constant email address whenever there is a new ticket in this queue. Is this possible? Thanks in advance, Juris ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

[otrs] presorting with procmail - help?

Hi Everyone, I am trying to evaluate otrs for a support system, and so far it is going great, apart from one problem that has me stumped. I am looking for some help with queue presorting. I am using OTRS 2.0.2/RH Linux 8 (don't ask). I have strange results trying to use queue presorting with pro

[otrs] Agent/Owner tickets over 1000 number

Hi, I have a querry, how to increase Agent/Owner ticket number over 1000, as i go in search option & one Agent/Owner has already closed 1000 ticket it is not reflected in search option. Rgds Ravi Ahuja ___ OTRS mailing list: otrs - Webpage: http