Hello Everybody, I am in the process of performing "Performance Tuning" as per the OTRS documentation: http://doc.otrs.org/2.0/en/html/x1497.html#performance-tuning-webserver-db Preestablish da
tababase
connections: I have configured the "apache2-perl-startup.pl" as follows:===
Yes, I have.
> Agents do not get an email sent to them for new
tickets in their
> "My Personal Queues".
Have you enabled "Send me a notification if there is a new ticket
in
"My Queues"" under "New Ticket Notification" under
"Mail Management"
in AgentPreferences?
Kind regards,
Pim Ruper
Agents do not get an email sent to them for new tickets in their
"My Personal Queues".
Have you enabled "Send me a notification if there is a new ticket in
"My Queues"" under "New Ticket Notification" under "Mail Management"
in AgentPreferences?
Kind regards,
Pim Rupert
Lemonbit Internet
OK, OK, I think I've figured it out.
It was my mistake that the old OTRS system is running 1.2.3. Luckily we
had not destroyed the box yet. I did a new dump of the database.
Dropped the otrs database on the new box. Recreated the otrs database.
Imported my dump from the old box.
Now, here is t
I've got a problem I can't figure out.
Agents do not get an email sent to them
for new tickets in their "My Personal Queues". I have looked
at my Config.pm, each Agent's preferences, and the entries in the MySQL
database I'm using, but I can not find out why OTRS is not sending out
New Ticket ema
OpenSuse 10
MySQL 4.1.13
Apache2
PHP 4.4.0
Perl 5.8.7
OTRS 2.0.3 upgraded from 1.3.x (RPM installation)
I was just going through some settings in the Admin interface. I tried
to modify the queues for a user, but when I clicked Update and went back
into that user, none of the queues were highlight
Steven wrote:
OK, I thought that this was the default.
All of my agents receive all follow-up notifications, regardless of who is
the owner.
Could it be because all three of us are admins in OTRS as well?
This may be relevant: http://bugs.otrs.org/show_bug.cgi?id=981
__
I have seen the 500 Internal Server error posted a couple of times. One
solution is to comment out the following lines from otrs.conf:
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
And that does work, but you lose a small automation capability if your
Perl modules are ever upgraded.
OK, I thought that this was the default.
All of my agents receive all follow-up notifications, regardless of who is
the owner.
Could it be because all three of us are admins in OTRS as well?
--
--
Steven
May you have the peace and freedom that come from abandoning all hope of
having a bette
Hi,
I can't find where in the admin area I can change FAQ status names (from
the faq_state table). Am I looking in the wrong places or is it not
possible?
--
Kind regards,
Richard Hinkamp
[EMAIL PROTECTED]
...
BeSite Internetdiensten
www.besite.nl
Hi,
Did you find a solution ?
I want all the agents from the queue to receive a notification for each
follow-ups... how can i do this ?
Thanks
Florian
Le mercredi 12 octobre 2005 à 11:04 +0200, Eric Brayet a écrit :
> Hi,
>
> I would like two agents to work on the same ticket. But only one age
Dear Shawn,
[EMAIL PROTECTED] wrote:
> I was hoping, as was another poster in this list, that someone could
> explain what the merge function does, and how to use it.
[...]
The merge-function is usefull if you think about a customer reporting
problems with his web-access.
A few minutes later the
I was hoping, as was another
poster in this list, that someone could explain what the merge function does,
and how to use it. I would greatly
appreciate all help in this area, and would like to know if anyone has written
any how-to’s on OTRS.
Vielen Dank,
Shawn Beasley
Support - I
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