Here is how I understand the current behavior:
For Agents, email notifications for news tickets, follow-ups, etc are
configured by each agent in his/her preferences area.
For Customers, there is nothing I can find.
Now my question: Is there a way to set default notifications for both
Agents a
Has anyone setup the customer interface to allow
the customer to enter a pending date. We wish to use the system as a "work
request" system as well as a trouble ticket system, so having the customer enter
a deadline for the work to be done would be desirable.
--Glenn Campbell
Hi Chris,
Chris Jones wrote:
It seems that the part of including the otrs apache2-httpd.include.httpd.conf
file was missing from the instruction set.
I'll take credit for my blunder as the REAME.webserver does detail _some
of this, but just properly including the above file seems to make
every
It seems that the part of including the otrs apache2-httpd.include.httpd.conf
file was missing from the instruction set.
I'll take credit for my blunder as the REAME.webserver does detail _some
of this, but just properly including the above file seems to make
everything work again.
Hooray!
On
Hi to all!
I'm using OTRS from more than a year and it works really nice.
(because of this) I have a lot o queues configured in OTRS with multiple
levels of
queue.
Do you think it will be possible to have a nicer customer web interface
with no pull down menu having lots of queues. Having a pu
Thanks! That fixed it.
Johnson, Michael wrote:
Under Apache2, that should be PerlRequire (case sensitive). Also,
change the PerlModule and PerlInitHandler to read Apache2::Reload
instead of just Apache::Reload.
--MPJ
___
OTRS mailing list: otrs - W
Under Apache2, that should be PerlRequire (case sensitive). Also,
change the PerlModule and PerlInitHandler to read Apache2::Reload
instead of just Apache::Reload.
--MPJ
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.
I am running redhat ES 4.0, OTRS 2.03, Apache 2.0.52 and perl, v5.8.5.
When I have the virtual host config files located in http/conf.d they
work fine. I move them to http/available and create a link from
http/enabled to the otrs.conf file I get the following error.
Syntax error on line 13
Hi Sergio ,
Firstly , I would recommend setup otrs on a linux box from the start (I have
experienced problems moving from Win32 to Nix , not going into the sad story :P
).
If you have a SMTP server you need to specify that in your /Kernel/Config.pm
# SendmailModule
$Self->{'SendmailModule'
Dear list:
I installed otrs on Windows as test box. I will later one move it to linux
for production. My question is how do you make Win to send out emails since
sendmail is to part of it?
Also when I create a new user it tells me that the email is invalid. Any
ideas?
Thanks
Sergio
__
Hello,
I've set a new installation of OTRS 2.03 (on SuSE 10.0, from rpm) to
expand zoomed tickets by default, by changing the "ZoomExpand" value
from default 0 to 1 in Kernel/Config/Files/Ticket.pm (line 186 in
version 2.03):
$Self->{'Ticket::Frontend::ZoomExpand'} = 1;
This worked at first
Hi Shawn,
Queues blink to indicate which queue has the oldest ticket and they turn red if
a ticket within the queue is over a admin-defined age (eg 24 hrs).
HTH
Graeme
[EMAIL PROTECTED] wrote:
> Dear All,
>
>
>
> I am in the middle of a presentation, I hope someone can quickly
> respond.
Dear All,
I am in the middle of a presentation, I hope someone can quickly respond. Why do the queues blink? And, what makes the
queue turn red? Thanks for the help.
Vielen Dank,
Shawn Beasley
Support - IT
Cargo Future Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
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