HiIs it possible to run OTRS on a OSX Tiger server, if sowhat is the easiest way to go about installing this on OSXDoes OTRS need to be re-complied for OSX 10.4 ?Kind RegardsAntonio D'AmicoApple IMC Southern Africa12 Charles CrescentEastgate Ext. 4, Sandton 2196P.O. Box 3208Northcliff, 2115South
On 19 Dec 2005, at 11:47, antonio D'Amico wrote:HiIs it possible to run OTRS on a OSX Tiger server, if sowhat is the easiest way to go about installing this on OSXYes, it does work. We're running it on OS X server.Does OTRS need to be re-complied for OSX 10.4 ?It's all written in Perl, so you
Hello everybody,
I am quite new in using OTRS...
I would like to know if there is possibilty to create a draft queue. I
meen, to have a queue where to put all the emails you want to send
later, once you are sure you want to send it.
I am using OTRS 1.3.
I would appreciate any sugestion and
Hi,
as far as i know this is not possible,
cause you cannot compose and save an answer you just can compose and send
it immediatly.
Li
[EMAIL PROTECTED] schrieb am 19.12.2005 14:55:04:
Hello everybody,
I am quite new in using OTRS...
I would like to know if there is possibilty to
You could create internal notes for a draft and/or working notes, and then cut
and paste into a response when done.
The catch there is not being able to edit. You may end up with many notes.
The FAQ is editable and linkable to tickets. It is more steps but you might be
able to use a FAQ
Hi
I noticed that some of the the passwords used in OTRS are stored in
clear text in the config files, and therefore I am questioning the
security in the program. I am especially worried about the PGP
passphrase that is stored in clear text in the
/opt/otrs/Kernel/Config/Files/ZZZAuto.pm file.
Dears,
When I try to use the web interface to change or insert a new configuration, I
click Refresh but nothing happens. In the logs nothing appear and I only modify
the config by the Config.pm file directlly.
Any help ?
_
_ Rodrigo R Morais
_ Analista de Suporte II
_ Divisão de Tecnologia e
The company view doesnt seem to work, I have added multipul ID's and tried
using the same ID for a few accounts yet they are still unable to see each
other. The only method that seems to be successful is if I put in everyones
personal ID into everyones mutlipul but this isnt pratical or even
Hello List,
Maybe someone does have some quick answers to these relatively
straightforward quick questions ...
1 - Why when I forward a ticket article, I only have access to a limited
list of status (4 out of 8) ?
2 - When I send an email via empty answer or forward, there is no way to
flag
hello
why is /var/tmp/TicketHistoryCache useful for? may I disable it?
thanks,
Luis Fernando
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Often, when talking on the phone with a client, or talking about a
ticket with a co-worker, you want fast access to that ticket.
OTRS is missing a feature to quickly 'jump' to a ticket# or client#.
In other ticket management systems I find a Jump to Ticket# feature
(a text field in the upper
Hallo!
Wir haben Apache entsorgt und auf lighttpd umgestellt (also nicht ich
sondern meine Kollegen)
Seit dem haben wir das Problem, daß alle paar Minuten die SessionID
ungültig wird...
Ist das ein generelles Problem? Mein Kollege hat keinen Hinweis
gefunden, daß noch etwas anderes
Liebe Liste,
ich möchte meinen Agenten erlauben die
- FAQs zu bearbeiten (lesen, erstellen, editieren) (ro, create, ?)
- Kundendatenbank zu bearbeiten (lesen, erstellen) (ro, create)
Leider habe ich damit keinen Erfolg. Nur ein rw ermöglicht den gewünschten
Zugriff. Nur eben leider auch
Hi Oliver,
On Fr, Dez 16, 2005 at 11:56:11 +0100, Oliver Baltz wrote:
On Wed, Dec 14, 2005 at 04:26:29PM +0100, Oliver Baltz wrote:
Warum kann man den Status warten zur Erinnerung nicht bei einem neuen
Telefonticket auswählen, nur bei einem eMail-Ticket?
Meinst du beim Anlegen des
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