[otrs] OTSR Configuration Options

2005-12-30 Thread Richard Petty
I'm evaluating OTSR to possible replacement of our current, in-house developed ticket system. I've printed and bounds the docs, studied them, and based on what I've read therein and in this mail list, I have some concerns about the way OTSR works versus how we'd like it to work. Our current ticket

AW: [otrs] Translation and templates in OTRS?

2005-12-30 Thread shawn.beasley
Dear Lars, Here is a starting point. I believe you must first have a Translation file which is located in /opt/otrs/Kernel/Language After this is done, then you will have to find a way to integrate this into the kernel. Check in these kernel components Frontend::Agent::ModuleRegistration

[otrs] Translation and templates in OTRS?

2005-12-30 Thread Lars E. D. Jensen
Hi list I see it's possible to change the looks of the customer.pl webinterface, but can't find any documentation showing that. Could someone point me in the right direction :) And I would like to translate OTRS into Danish. How? :D Thanks. -- Lars E. D. Jensen <[EMAIL PROTECTED]> __