Steve Hill wrote:
When I click on the Package Manager link, I receive the following error
message:
What I am trying to do, is to install and test the shared calendar
package. I am assuming that it is contained within the OTRS files,
since I can't find where to download it.
Has anyone had s
I am running debian 2.6.11-x1, Apache/1.3.33, mysql Ver 8.40 Distrib
4.0.24 and OTRS v2.0.3. I am a member of the admin group.
When I click on the Package Manager link, I receive the following error
message:
Error: ???
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.
Hello everyone,
I already asked questions about follow-ups but I think I just understand
where my problem is.
I want to get notifications about follow-ups when an agent adds a
follow-up (phone call for example) not only when a customer adds one.
Is it possible or is the follow-ups' notifications
Hello Everyone,
and the next mind-boggling question:
Is anyone implementing Service Level Agreements in
OTRS? I was wondering how this can be implemented to ensure that our ticket do
not exceed our current SLA’s.
I appreciate any and all comments and thank you all
again for a w
So,
Thanks for all the input, I think that I have found the solution.
"""Company Tickets are viewable for users with the same customerID.
You can put several users into one group, i.e. for a company, when you
give them the same customerID"""
This was in an archive from this mailer, and it seems
Aaah haaa, many thanks ibrahim. OK, I have now edited
"..\otrs\Kernel\Output\HTML\Standard\AgentTicketPhoneNew.dtl" and
"AgentTicketEmail.dtl" uncommenting the relevant lines.
I also added to my "..\otrs\Kernel\Config.pm" the following:
$Self->{"TicketFreeKey1"} = {
'' => '-',
Hi Oliver,
As I see, it is now time to read old questions in this
list :p
As far as I experienced, you will be able to see the
new defined fields after commenting out.
Be sure that you are checking the correct .dtl file in
the frontend.
this info. may be helpful:
AgentTicketEmail.dtl = for new e-
Hi Alex
As Volker Lipper so kindly said, I starting going through the whole admin
manual! After some 200 pages I got to the "Core: TicketFreeText" chapter - here
I believe is my answer (or at least part of it).
Using Config Options: Ticket -> Core::TicketFreeText, I then enabled
"TicketFreeKey
Stephen Ritter wrote:
Heads up, there is a problem using the latest FC3 rpm on FC4 -- it
seems
the mod_perl rpm now only includes Apache2::Reload and the otrs.conf
file demands Apache::Reload.
It looks like the otrs code can handle either module, its just the
apache configuration file that ca
Those, from the looks of it, are all parts of a mail header.
Likely is that you can filter on anything in the header and perhaps the body.
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of ibrahim ALIZ
> Sent: Wednesday, January 25, 2006 12:03 PM
>
Hi All,
While describing new filters for the tickets there are
criterias
like:
Error-to, Importance, In-Reply-to, List-Archive,
List-id, Organization, Precedence, Reply-To, Replyto,
Resent-From,
Resent-to, X-Mailer..
What meaning do these variables have?? There is no
information
in the doc. rel
Hello everyone,
Question : Does anyone know a way to link a single ticket to multiple customers
? Or at least display it in the customer frontend for multiple customers ?
Background :
We want to be able to provide more feedback to our customer on the progress
of tickets. If a ticket is acknowled
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