[otrs] unique mailadress

Hi,   When creating a new customer the mailadress has to be unique - is it possible to change it so I can use the  same mailadress several times??   Greetz, René  ###This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange. __

Re: [otrs] OTRS/Mysql question

Or perhaps did you accidentally missed the -h parameter to specify the proper db-host. you could have tried to dump the file to your backup-db-host instead of using the new host. Mike Lykov schrieb: В сообщении от Четверг 02 Февраль 2006 20:32 Alina Florea написал(a): Hi Alina, I use the co

Re: [otrs] OTRS/Mysql question

В сообщении от Четверг 02 Февраль 2006 20:32 Alina Florea написал(a): Hi Alina, > I use the command: > mysql -u root otrs < mysql.sql > I have the error message: error 1050: Table 'article' already exists. > I have tried to make a new database and to drop down the dump file but I > have the same

RE: [otrs] Custom Customer Fields

Never mind - I just had to populate the field and then it showed up. Thanks!! From: "D H" <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Custom Customer Fields Date: Thu, 02 Feb 2006 16:42:49 -0600 I am trying to add some cust

[otrs] Custom Customer Fields

I am trying to add some custom fields to store about our customers. I added the "phone" field as per the example, and that works fine. However, I also want this to show up when I either Zoom to a ticket in the customer info table, and also in the Customer Data when I click the customer ID link

[otrs] OTRS/Mysql question

Hello, I have an mysql error message when trying to import the dump file obtained from a backuped database into a new database. I use the command: mysql -u root otrs < mysql.sql I have the error message: error 1050: Table 'article' already exists. I have tried to make a new database and to

Re: [otrs] FreeTextField->length

In /opt/otrs/Kernel/Output/HTML/Agent.pm you can find a function called AgentFreeText which generate the HTML code for free text fields. If you change the default sizes, check also the size for these fields in database.2006/2/1, ibrahim ALIZ <[EMAIL PROTECTED]>: Hi all,Is there a way that I can mo

Re: [otrs] How can i Remove Logout Button

Try to add this in your Config.pm : delete $Self->{'CustomerFrontend::Module'}->{'Logout'}; This deletes the configuration of the Logout button in the customer toolbar.2006/1/31, Accumedsript <[EMAIL PROTECTED]>: Hello,   I am a newbie to the OTRS. Could somebody please tell me how can i

Re: [otrs] Agent AddressBook

The adresses are the customer adresses. If you need to add new adresses, just add some customer in your customer backend.2006/2/2, Danie Theron < [EMAIL PROTECTED]>:Hi ,When creating a new ticket , there is an AddressBook link which pops up another window for searching for email addresses etc. Wher

Re: [otrs] list of queues for customer by default

I dont know if i understood your question but if you want to limit the queues a customer have access to, you can do that : - enable customer group support in Config.pm : $Self->{'CustomerGroupSupport'} = 1; - define customer default groups in Config.pm : $Self->{'CustomerGroupAlwaysGroups'} =

[otrs] Agent AddressBook

Hi , When creating a new ticket , there is an AddressBook link which pops up another window for searching for email addresses etc. Where does OTRS store these addresses? I need to add a few non OTRS emails to this Address Book , for when agents need to correspond to people other than on OTRS. I s