AW: [otrs] Groups and Users question

Hello, In the art which you would like to use this system, it does appear that it is not possible. Are you using the customer interface to receive your tickets, or are you using a mail queue? Either way, the only way that I know of to get the desired results is to assign Group1, p

Re: [otrs] Postmaster Filter Question

Hello again Mark, Mark D. Wallace schrieb: We have a number of web interfaces that customers use to fill out information which is then sent to OTRS as a ticket. OTRS is transparent to these users.The subject line in these web forms is filtered by OTRS and put in specific queues. There are part

Re: [otrs] Navigation bar pictures

Cody Grosskopf a écrit : Are you running with Redhat... you have to look SELinux Security Enhanced Linux I use SELinux in mode permissive; commandes setenforce 0 and to see getenforce and all is ok for Otrs 2.0.4 Bernard Duclot DSI Grenoble Universités - France - I have a new fres

Re: [otrs] Navigation bar pictures

Hi Cody, Cody Grosskopf schrieb: I have a new fresh install of OTRS 2.0.4 and I can login through both the index and customer interfaces and the only problem is that the pictures on the navigation bar do not load so i figured it was a permission problem so i ran the SetPermissions.sh and it ex

RE: [otrs] Attaching large files via Customer web interface.

Check the apache config setting for LimitRequestBody. This is the control mechanism in apache for the maximum size of any POST data. Default is 0 - which means no limits. Most likely, this is set to a 5 MB limit in httpd.conf on your web server. Regards, Thomas >-Original Message- >Fr

Re: [otrs] Postmaster Filter Question

We have a number of web interfaces that customers use to fill out information which is then sent to OTRS as a ticket. OTRS is transparent to these users.The subject line in these web forms is filtered by OTRS and put in specific queues. There are particular agents that deal with these incoming

[otrs] Navigation bar pictures

I have a new fresh install of OTRS 2.0.4 and I can login through both the index and customer interfaces and the only problem is that the pictures on the navigation bar do not load so i figured it was a permission problem so i ran the SetPermissions.sh and it executes and runs fine i use the

[otrs] Attaching large files via Customer web interface.

Hi I, like lots of people it would appear, am having trouble with attaching large files to tickets. In my case, I am only testing OTRS and I have found that if you try to create a ticket and attach a file of more than 5Mb, then the Apache process handing the request goes into a loop and eats

[otrs] Groups and Users question

I'm trying to understand (no luck so far and the guide is useless on this issue) how to email groups. For example let's say we have a group named Group1 that supports ProductABC. When a customer email/calls in with an issue about ProductABC, I want to be able to: 1) In email tickets select the

[otrs] FAQ Large attachment problem

when I try to insert large attachment (more then 1 MB) into tickets or FAQ via Web interface, I got no error, but nothing is loaded (attachment is not listed).   I changed the MaxFileUpload config value from 5MB  to 50MB (we need to upload large files), without result.   any body have the

[otrs] Permission errors

I tried to access the Package Manager , gave me an error about permissions so I ran : ./SetPermissions.sh /usr/share/otrs otrs www-data Now I can't access ANYTHING , no Queues nothing. Please help! The error message I'm getting is : Error: Can't create /usr/share/otrs/var/article/check_permissi

[otrs] Message:Module not registrerr

Hiii all... I am using OTRS2.0.4 from last 4months. But it dont include the calendar module. So i m trying to include it in otrs.I have downloaded "AgentCalendar.pm & CalendarEvents.pm." I had made the entry in Admin->Sysconfig->Frontend::Agent::AgentCalendar. But it is giving error mesasage