Ralph Mason wrote:
We have recently set up otrs and would like to be able to forward
an incoming email to create a ticked for the original sender of the
email.
Example, customer sends an email to 'Jim' - Jim decides that this
is a support request and forward the email to a given address.
Hi,
We have recently set up otrs and would like to be able to forward an
incoming email to create a ticked for the original sender of the email.
Example, customer sends an email to 'Jim' - Jim decides that this is a
support request and forward the email to a given address. OTRS sees
that th
To whom it may concern:
My name is David Evens and I
wanted to use the ticketing program.
It seemed to install fine;
However, after I tried to close a ticket, I get the following error:
No SASL mechanism found
at
/opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62
Is there any
I have recently
finished inbstalling OTRS and I am curious about a couple items, it is on a
Linux system and I am wondering how I print reports of any kind (is there a
built in function or ??) and is there a guide on how to customize the look of
OTRS backgroud graphics/logos etc.
Thank
y
Hi Dan,
Maybe my (running) configuration (specific ldap filtes stripped out) can
help out, our otrs authenticates against an openldap directory:
### CUSTOMERs INTERFACE
#$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::HTTPBasicAuth';
# (take care that Net::LDAP is installed!)
$Se
I am trying to setup an LDAP connect, but I just can’t
seem to get it to connect, if someone could take a look at my config and let me
know what I am missing, that would be great…
# This is an example configuration for an LDAP auth.
backend.
# (take care that Net::LDAP is insta
That was a super tip, thanks. Did you see my question about working hours
increments? Do you have an Idea how to decrease the increments from 1 hour to
15 minutes?
Vielen Dank,
Shawn Beasley
Support - IT
LPID LPI77664
VERIFICATION NUMBER 3vk4xshbx6
Cargo Future Communications GmbH
Geb
how do you search where?
have you tried this:
The Mail Archive (http://www.mail-archive.com/)
# announce list
# dev list
# i18n list
# users list
# german users list
[...]
http://www.mail-archive.com/announce%40otrs.org/
http://www.mail-archive.com/dev%40otrs.org/
http://www.mail-a
Hello @ all,
is there a faster way to search the mail archives
then opening each link?
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI77664
VERIFICATION NUMBER 3vk4xshbx6
Tel. +49 6543 983 113
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Hi phrashant,
its a great work to build up a world class tts system. i would like to
know does otrs have an inventory / asset module against which users can
raise their tickets. if this module exists, does this has a agent which
will fetch information from clients windows, linux (fedora, debia
Hi!
Is it possible to send notifications for unlocked tickets not just
to the owner of that ticket, but to all subscribers of that specific
queue?
If yes, how? :)
Thanks,
Christian
--
you don't need eyes to see
you need visions.
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Hi,
its a great work to build up a world class tts system. i would like to know
does otrs have an inventory / asset module against which users can raise
their tickets. if this module exists, does this has a agent which will fetch
information from clients windows, linux (fedora, debian) ?
THA
Hi Richard,
the best source for timing Statistics is the ticket_history.
The following SQL gets you some basic Informations about Start, end Events
SELECT th.ticket_id,tht.name, th.create_time, tst.name
FROM ticket_history th
JOIN ticket_history_type tht ON (th.history_type_id = tht.id)
JOIN ti
Hello all,
I hope you are having a quite Monday morning. I was
hoping someone could tell me how to set minute increments for working hours. Our
working hours do not always start and end at the full hour, it would be nice if
I could set these to 15 minute increments. I would really ap
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