[otrs] Viewing ALL tickets that are status Open

2006-04-22 Thread Tom French
Hi, Running OTRS on W2K3 server, and have about 80 employees, we setup 4 main agents, and the rest of the employees are considered customers. Is there a way to see what tickets are Open or delayed in process.? I want to see what agents have tickets, and are not working them, i.e. the ticket

[otrs] OTRS new developments ?

2006-04-22 Thread Eric Veltman
Hello everyone, Is there a newsletter or something like that to keep OTRS users up-to-date on the goodies that the developers are working on ? Where can I find it ? If there's no such thing ... Does anybody know if OTRS will become less conservative about the use of _javascript_/AJAX technology ?