Hi,
Running OTRS on W2K3 server, and have about 80 employees, we setup 4 main
agents, and the rest of the employees are considered customers.
Is there a way to see what tickets are Open or delayed in process.? I want to
see what agents have tickets, and are not working them, i.e. the ticket
Hello everyone,
Is there a newsletter or something like that to keep OTRS users up-to-date
on the goodies that the developers are working on ? Where can I find it ?
If there's no such thing ... Does anybody know if OTRS will become less
conservative about the use of _javascript_/AJAX technology ?