Hi,
did you ever write an "instalation
manual" or something like that therefore?
may be you can share your knowledge
that way.
as a faq on otrs?
Thx in advance,
Li
[EMAIL PROTECTED] schrieb am 12.05.2006 08:03:04:
> Hello All,
>
> I have 5 instances of OTRS running on my machine...
> I
Hello All,I have 5 instances of OTRS running on my machine...I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apacheNo problems in this way.RegardsKartheeKChristian Schoepplein <[EMAIL PROTECTED]> wrote: Hello and sorry for the late respons
Hi Alina,
On Thu, May 11, 2006 at 01:47:38PM +0200, Alina Florea wrote:
>Because the crontab problem I had is not still resolved, I have tried to
>uninstall and to reinstall the crontab for the user otrs.
>
>So, as otrs user (su - otrs) I have checked to have an empty crontab in
>order to reinst
Hello and sorry for the late response,
On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:
>I have set it up that way and am working through some issues, but the
>question I have is: If I set the SystemID variables too close together,
>Syslog.pm panics.
>
>For instance, if #1 is Syste
Thanks for all your advices, I think I will create alias like Gerold say.
So thanks to all !
Olivier
Gerold Gruber wrote:
Olivier BATARD wrote:
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have
Olivier BATARD wrote:
> We want to centralize customers mail addresses in one mail address,
> because users (150) don't have mailbox and no mailing system.
>
>
> Do you have another solution ?
So you could use a number of aliases for one single mailbox?
>
> Thanks
Just my 2ct
Gerold
>
> Nils
Olivier BATARD wrote:
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have another solution ?
Kernel/Config/Defaults.pm has
$Self->{CheckEmailAddresses} = 1;
I'd put the following in your Kernel/Confi
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have another solution ?
Thanks
Nils Breunese (Lemonbit Internet) wrote:
Olivier BATARD wrote:
Could you tell me how I Can use the same email address for
Olivier BATARD wrote:
Could you tell me how I Can use the same email address for several
customer ?
I think that would involve some serious hacking. Why would you be
able to do that?
Nils.
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Hi All,
I want to detect autoresponse E-Mails from otrs. (I don't want them in
backups.) Do they all contain
X-Loop: bulk
in the header?
Or does someone know a better way, detecting autoresponse Mails?
Thanks, Rudolf
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Hi Everybody,
Could you tell me how I Can use the same email address for several
customer ?
I haven't found that in documentation,
Thanks a lot !
Olivier
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Hi
Have a look at the file “initial_insert.sql”
in /opt/otrs/scripts/database/. There is an example of a ticket that gets
inserted into the database – perhaps this can be of help?
Theuns Smuts
www.itblue.co.za
Your
preferred IT partner
Disclaimer Notice:
The inform
Hi all,
Because the crontab problem I had is not still resolved, I have tried to
uninstall and to reinstall the crontab for the user otrs.
So, as otrs user (su - otrs) I have checked to have an empty crontab in
order to reinstall the cron.
After that I have launched:
./Cron.sh start
from /
please dont write too much to describe
your questions.
we all love good riddles.
couldnt you describe it with, hmmm,
lets say six words?
Li
[EMAIL PROTECTED] schrieb am 11.05.2006 13:09:17:
> Hi,
>
> how can automatic insert the ticket (with a script???)
send from a mail to a
> [EMAIL PROTE
Hi all!
I know the question has been asked before, but:
Does anyone have a CTI / Tapi integration working with OTRS? Asterisk
perhaps?
Regards,
Evert
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Hi,
how can automatic insert the ticket (with a
script???) send from a mail to a [EMAIL PROTECTED]
into a list of my otrs ticket?
Thank
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Hi all,
how can I search tickets opened by customer-users of
a specific group?
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Hi list and developpers,
I saw a problem with OTRS.
When otrs send an email, it doesn't add date header. Or in the SMTP
standards, it's the mailer agent (otrs, thunderbird) that must add date
header and not the smtp relay server.
Have you already saw this problem ? As any parameters that I fo
Nevermind. File under user error... I was changing it on a different
server (the test install) from the one I was looking at the changes on.
Thanks, Tom
Forwarded Message
From: Tom Haddon <[EMAIL PROTECTED]>
Reply-To: User questions and discussions about OTRS.org
To: otrs@otrs.
Hi Folks,
I'm trying to change the default sort of the TicketOverview page.
Currently it's by ticket age, oldest first, and I'd like to change it to
ticket age, newest first.
The URL is index.pl?Action=AgentStatusView, so I took a look at the
AgentStatusView.pm module, and saw this line:
$Self->
Hi
We need to have one manager see other's users tickets under "Company
Tickets" in the Customer interface. This was set up based on the good
examples in the documentation by adding a field to the customer_users table
and by adding the data below to the Config.pm file.
This works well but we now
Hi
We use OTRS 2.04 – it is easy to
make changes such as this one by using the provided user interface.
Go to the Admin Area [click on the Admin
Icon]
Select the SysConfig link in the System
column
Type in the find block Frontend –
select the Fontend:Customer link
[or go there
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