Re: [otrs] notification for team leader

Hello Alex. Pending-reminder. I want, when any ticket is panding-reminder, automatically sent notification for team leader. Honza. Alexander Scholler napsal(a): > Hi Honza, > > Honza Rezab schrieb: >> Hello all. >> >> How can I make automatically notification for team leader when any >> ticket

Re: [otrs] OTRS reports or stats

I have a couple of user groups on the ldap that represent each department in my company and i want to generate tickets with the number of tickets per department. I was able to map the group field to see it in the customer information on otrs, but how to do the reports! regards abdelrahman On T

Re: [otrs] notification for team leader

Hi Honza, Honza Rezab schrieb: Hello all. How can I make automatically notification for team leader when any ticket is timeover? What do you mean with timeover - automatic ticket unlock or escalation or exceed of pending-reminder time? Bye, Alex __