Hi friends,
My system log gives me a error in frequent intervals. I think this will
not effect any operations of OTRS. The error is pasted below
Tue Jun 20 10:00:15 2006 error OTRS-PM3-10 Found no $QueueID for Raw!
why this happened? Kindly help to remove this error from system log
Thanks
--
B
Hi
I just started a job where I have to
support otrs and I have no experience with it
other than the reading I have done so far on your site.
I am having an issue when a user is opening
a ticket.
I see this type of message in the log
file
--snip--
OTRS-CGI-10[23101]:
[Error][K
Prafulla Kumar H.S. wrote:
> Is there any simple method to change the contents and signatures of
> the
> default methods as per our company needs.
For questions like these please first check the documentation.
http://doc.otrs.org/2.0/en/html/x890.html
Nils Breunese.
Hi Nils,
Thank you for
I asked this question last week and didn’t get a response.
I have a new install of OTRS on WIN2003 with IIS.
I am able to get it to the log in screen for the first time.
When I enter the default username and password, it just
hangs. If I look in the log file the keeps telling m
Prafulla Kumar H.S. wrote:
Is there any simple method to change the contents and signatures of
the
default methods as per our company needs.
For questions like these please first check the documentation.
http://doc.otrs.org/2.0/en/html/x890.html
Nils Breunese.
_
Hi all,
My OTRS 2.0.4 on Trustix2.2 is working fine. But my cronjob throws me an
error frequently. Kindly help me to check whether this message is harmful?
ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Mon Jun 19 14:23:08 2006
Message: Found no $QueueID for Raw!
Traceback (5349):
Module:
Hi,
Some times back in the news section it was mentioned that OTRS is ITIL
complaint and like that. I am looking for more information in this
regard.
Regards,
Prafulla Kumar
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Archive: http://list
Hi,
Is there any simple method to change the contents and signatures of the
default methods as per our company needs.
Regards,
Prafulla Kumar
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsub
Hi,
I am looking for a help to over come the following situation.
Our Helpdesk as an email id by name "Helpdesk". I was able to
integrated OTRS to receive the mails thru "Helpdesk" id and create the
ticket. OTRS is doing that job in an wonderful manner.
But now, I am facing a practical problem
