Hi all,
In menu stats, with format graph, there have two axis (x and Y).
The question : what is explanation of y
axis?
what is
explanation of y axis from new ticket (value of y axis = 0 2 4 6 8 10) ?
what is
explanation of y axis from ticket overview (value of y
Good day
I realized this morning that customer cant see their
logged tickets on My Tickets. I can see all the tickets that I have logged when
I have logged in as a Customer. I have tried to log in as 4 different customers
and there was nothing on My Tickets.
Please advice
Thanks
Richard,
I have also been doing some research in this area, but I must admit I am still looking.
I am looking to get OFBiz an OpenSource ERP solution running and reading the billing items from the OTRS database into OFBiz based invoices, but I am getting an OFBiz specialist to help me with
Please help; I removed the language and category
options on the search window. Could this have any effect on the search option
not working? I can search when I am logged in as an Agent but not when I am
logged in as a Customer
Please advice.
From: Mamakwa M. Sefiri
Sent:
Hello.
WebERP (http://www.weberp.org) may be another OpenSource (SourceForge) ERP
solution. It's written in PHP, but it does use MySQL. I haven't tried it
yet.
Take care.
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Archive:
Ok, I'm trying to integrate OTRS with an external invoicing system
that has an XML API. The documetation details how to integrate with
LDAP and DB but doesn't indicate what to do with raw data..
Any suggestions here?
-Brett
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since i never reeceived a reply the first time, i'll try again !hi allis it possible to NOT allow a closed ticket to be re-opened after being closed ?
why ?i'm trying to get around the problem of users replying with a thank you after a ticket has been successfully closed.
Hallo zusammen,
Ich suche nach einer Möglichkeit,
umin OTRS dasLDAP und das DB Backend
gleichermassen zur Authentifizierung von Agenten zu nutzen. Da nicht alle
Personen, welche als Agenten arbeiten im LDAP eingetragen sind, benötige ich für
diese Benutzer lokale Passwörter. Wer jedoch im
Hallo
zusammen,
wir setzen OTRS
2.0.4 ein um Kundenanfragen zu beantworten. Diese Anfragenwerden
interdisziplinär beantwortet. Das bedeutet, die Antwort auf eine Anfrage setzt
sich u.U. aus den Auskünften verschiedener Expertenteams zusammen. Wir
haben versucht, dieses Vorgehen durch eine
