[otrs] DefaultCharset

Helo, How to handle newline in new ticket which is submitted via email? I always got the following: From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject:test \ntest\n\ntest\n\ntest\n\n\n\n I have try change DefaultCharset to iso-8859-1 or utf-8, but it doesn't help. Thank you, --

[otrs] QuickTime movies embedded in FAQ articles?

I can't make it work, is it possible? Here's my page... http://support.automaticduck.com/otrs/faq.pl?Action=&ID=49 -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

[otrs] ITIL

Hello   Someone could  give me tips  about configuration of  OTRS for compliant  with Incident, problem and change management?   Facts such a  Users and  groups to be created and so on.       Thanks…   P.D. Sorry for my poor  English.

RE: [otrs] Customer limitations: just "New ticket"

http://doc.otrs.org/2.0/en/html/x943.html -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:03 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Customer limitations: just "New

RE: [otrs] Customer limitations: just "New ticket"

Download the manual and read it!! Or online: http://doc.otrs.org/2.0/en/html/x1244.html#email-receiving-pop3 -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:03 Aan: User questions and discussions a

RE: [otrs] Time lapse SMTP polling?

RTFM http://doc.otrs.org/2.0/en/html/ http://doc.otrs.org/2.0/en/html/x357.html#cronjobs -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Boniforti Flavio Verzonden: donderdag 10 augustus 2006 18:28 Aan: otrs@otrs.org Onderwerp: [otrs] Time lapse SMTP pol

[otrs] Time lapse SMTP polling?

Hello all. How frequently is the POP3 mail account read by OTRS? Where may I change that value? Regards, -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania --

[otrs] Customer Fields add

I have implemented the OTRS and finishing the configuration in Fedora Platform, but I need to add more fields to Customer Table, I don´t know if the best idea is to use LDAP, (I don´t have a problem with authentication), only need to add for example Address, Zip Code, and fields like this. I foun

Re: [otrs] Customer limitations: just "New ticket"

Nils Breunese (Lemonbit Internet) ha scritto: I would just let your customers send an e-mail to the OTRS system. See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/x1244.html) for more information. I'll be using it as you suggested (email inquiries get into the queue and then an

[otrs] Generic Agent every 20 minutes

Hello, I have a problem with my genrerics agents which aren't executing every 10 minutes. Here is an extract of the log: [Thu Aug 10 10:10:08 2006][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'AFFECTATION_ACME' from db. [Thu Aug 10 10:30:08 2006][Notice][Kernel::System::Gene