[otrs] PostmasterPOP3.pl

Hi guys, I am having issues on a FC4 system recieving email into OTRS I always recieve a auth failed from my logs, but looking at this i am now stumped: [EMAIL PROTECTED] bin]# ./PostMasterPOP3.pl Use of uninitialized value in numeric eq (==) at /usr/lib/perl5/5.8.8/Net/POP3.pm line 315, lin

[otrs] Customizations to the agent login interface

I figured out how to do the link from the agent login to the customer login.  It took a bit of research since I’m not familiar with the .dtl syntax but here’s what I did:   [SNIP]     $Text{"Ocean Dental Trouble Ticket System"}     $Text{"This is the agent login scre

Re: [otrs] Re: filter out of office repley

Does this solution also NOT move the ticket data to the junk folder? If not, then I will definitely need to switch to procmail! Thanks, Andy On 9/11/06 2:15 AM, "Leo Hasenzagl" <[EMAIL PROTECTED]> wrote: > Thanks for all answers, > I've done the following in .procmailrc > > [Snip] > > :0 fh

Re: [otrs] Problem with OTRS 2.0

Title: Re: [otrs] Problem with OTRS 2.0 .. Just curious, where did you read that this application supported sybase? On 9/8/06 3:56 AM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: Hi all,   I've installed OTRS 2.0 on a windows server, and i'm trying to use a sybase ase database with it.  

[otrs] Re: About Auto Response

Title: Re: About Auto Response Look in “Auto Responses” and “ Auto Responses <-> Queue” section.  There is a ticket type called “auto-reply” that is called whenever a queue is set to give new ticket notfication. Also, in the future please post this in the discussion lists. Regards, Andy On

[otrs] OTRS on DB2: index creation failure

Hi all, I have trouble setting up OTRS 2.0.4 on SuSE Linux Enterprise Server 9 with an DB2 database backend (DB2 8.1.2). When running the script 'otrs-schema.db2.sql' I receive the following response: CREATE INDEX article_message_37 ON article (a_message_id) SQL0614N The index or index extensi

[otrs] at word used in SQL is reserved !!!

Hi, otrs is making aliases to build queries.  My concern is that at (select at.id from article at) is a reserved word in Sybase. How can I tell the system not to use 'at' ?___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.

[otrs] Sender of escalation notifications

I'm setting up otrs 2.0.4 on rhel 4. I've enabled via the Genericagent the notifications to agents in case of escalation. But the mails are sent from the address [EMAIL PROTECTED] while I would like to force them to be sent from the postmaster address. Is it possible? Do I need to dig into sou