[otrs] Need Help - Problem with Email-Ticket

I have OTRS 2.0.4 on OpenSuSE 10.1. When I create a ticket using the Email-Ticket button, the queue view shows the last communication instead of the original ticket information. When you zoom, it looks fine. For instance, we currently have several tickets that show "...The owner of your ticket '

Re: [otrs] Empty System Logs

Which is HIGHLY recommended as its always good practice to separate OS specific logs from Application Logs. Using syslog function seems to blur the line between OS and Application! My 2c, Andy On 9/27/06 12:27 PM, "Henning Oschwald" <[EMAIL PROTECTED]> wrote: > Hi Phil, > > On Mi, Sep 27, 20

Re: [otrs] Empty System Logs

Hi Phil, On Mi, Sep 27, 2006 at 01:23:38 +0100, Phil Morris wrote: > Every time I go into the 'System Log' page in the OTRS Agent > interface, it is completely empty. > > My OTRS system is implemented on Windows 2000, Apache and MySQL Under Windows, the System Log in the Admin area of OTRS is

[otrs] Tickets not showing in queue

Hi guys, I'm running OTRS-1.3.2 on SLES 9 SP3.  It started of as OTRS 1.0 or 1.1 (can't remember) and has been upgraded systematically since.  however, the lat upgrade was just when 1.3.2 came out, and I haven't touched it since.  Lately, in the last month or so, all tickets don't show up in t

[otrs] Empty System Logs

Hi again, Every time I go into the 'System Log' page in the OTRS Agent interface, it is completely empty. My OTRS system is implemented on Windows 2000, Apache and MySQL Does anyone recognise this behaviour, and if so know how to get to view the system log WITHOUT having to log into the server

[otrs] html-link field

Module: config.pm Field http-link Help, I am a newbie at Perl and the OTRS system. I need to put an IP address in this field and have the browser use it as a page. Basically I want to use an IP address of a router so I can access it directly. Thanks _ Josep

[otrs] RE: spam

I've had some fun with this lately. We changed ISP and they use Imail and their premium mail filter. I had to add the relevant tags into the SysConfig in OTRS to be able to pick them up in the postmaster filter screen. Also they were case sensitive, but once this was done filters such as: Mat

RE: [otrs] Problem with OTRS 2.0

Hi,   Most probably you need to install the DBD / DBI module for Sybase, and modify some perls script to use them. Regards From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]Sent: vrijdag 8 september 2006 9:56To: otrs@otrs.orgSubject: [otrs] Proble

[otrs] What does this strange message mean?

ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Tue Sep 26 20:42:02 2006 Message: Need Search, UserLogin or PostMasterSearch! Traceback (3217): Module: Kernel::System::CustomerUser::DB::CustomerSearch (v1.36) Line: 116 Module: Kernel::System::CustomerUser::CustomerSearch (v1.22) Line: 154

Re: [otrs] Customer auth via 2, 3 ... n LDAP-servers

And second question - is it possible to use LDAPS (LDAP over SSL) for customer beckend? This is what I have set in my installation: [snip] $Self->{'AuthModule::LDAP::Host'} = 'ldaps://ldaps.xxx.com'; [snip] $Self->{'AuthModule::LDAP::Params'} = { port => 636, t