Re: [otrs] Ticket Priority

Hi Robert, Robert Garcia schrieb: I am having issues attempting to modify ticket priority names (e.g. changing ‘very high’ to ‘critical’). Making the modification in the MySQL table is a no brainer, but I cannot seem to find the correct pm files to make the configuration changes (as described

Re: [otrs] Automatic locking

Hi Rolandas, Rolandas Juodzbalis schrieb: Hello, Is it possible to implement following feature: automatically assign (lock) ticket to agent which has least open tickets (or by any agent atribute)? I thinked about doing with GenericAgent and some custom script? GenericAgent sounds good. Searc

Re: [otrs] Forwarding mail with specific subject

Hi Mario, VI - Mario Tonin schrieb: Hi, i’ve a question. I want otrs automatically forward to an e-mail address incoming mail with specific words in subject? Any ideas? You could define a GenericAgent-job that finds only these tickets which should be forwarded after creation. For this job

[otrs] Ticket Priority

I am having issues attempting to modify ticket priority names (e.g. changing 'very high' to 'critical'). Making the modification in the MySQL table is a no brainer, but I cannot seem to find the correct pm files to make the configuration changes (as described in the documentation). Any help wo

[otrs] Ticket Priority

I am having issues attempting to modify ticket priority names (e.g. changing 'very high' to 'critical'). Making the modification in the MySQL table is a no brainer, but I cannot seem to find the correct pm files to make the configuration changes (as described in the documentation). Any help wo

[otrs] Disregard my last message

I was able to find my problem. The last section of that speaks to login as [EMAIL PROTECTED] only worked when I actually did it from the local host. http://localhost/otrs/index.pl . Once I had done that it allowed me in and I checked

[otrs] Front End module perimssions problem

I'm running an old RedHat 8 box, but it had been working great with V.2.0.x. I attempted to update my otrs with the newer release V.2.1.x. I stopped the services, backed up my data, installed the new RPM, restarted the services, update the mysql database tables, and ran the SetPermissions.sh. I

RE: [otrs] LDAP Authentication

Tim, How do you have your user's logging in? When I go through and try to log myself into OTRS with; mpietersen [EMAIL PROTECTED] ASFCORP\mpietersen My bind isn't working properly according to my httpd log which is pumping out ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed

[otrs] SysConfig

Question on GUI sysconfig, wanted to check if this is me or something w/ the system, why does the sysconfig run much slower than the rest of the app, I'm waiting up to 30 sec on each load of each link only in the sysconfig. I'm also seeing that the cpu is up to 100 from httpd when I'm waiting. I'

Re: [otrs] LDAP Authentication

Franz Ferdinand Esberger wrote: > I posted this before in this list together with my (working) > configuration (openldap 2.2), pls search the archives... > > hth > FranzF > I believe this is case for wiki to get all this stuff in one place. Rolandas _

Re: [otrs] LDAP Authentication

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted this before in this list together with my (working) configuration (openldap 2.2), pls search the archives... hth FranzF VI - Mario Tonin schrieb: > > > Is there anyone who can give me a step-by-step guide to configure > ldap autentiation fo

RE: [otrs] LDAP Authentication

I am no expert in giving a step by step, but here is a copy of my config.pm file which is working for customer LDAP auth via my Windows AD domain... hope it helps: As always, make a backup copy of the original Config.pm file before you start modifying I created a user account in AD called

Re: [otrs] where i can take Folder Image to my header and footer on the customer's page?

Hi, The pictures are located at /otrs_root/var/httpd/htdocs/images/Standard When you tag them in the dtl-file (html-file) you should you the syntax /otrs-web/images/Standard/image.gif ricfors On 11/22/06, henche muliawan <[EMAIL PROTECTED]> wrote: hi all, i want to ask u where i can take Fold

[otrs] where i can take Folder Image to my header and footer on the customer's page?

hi all, i want to ask u where i can take Folder Image to my header and footer on the customer's page? on the OTRS Root? where? thx for ur help, - HM - Sponsored Link Rates near 39yr lows. $510,000 Loan for $

[otrs] LDAP Authentication

Is there anyone who can give me a step-by-step guide to configure ldap autentiation for costumers? I've added this entry: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'vidc2.battistolligroup.it'; $Self->

[otrs] how can i customize to know performance my agents

hi all, i want to ask u, how can i customize to know performance my agents, cause i want to know progress work and know how fast and good to finish their work... where i can find it? thx for ur guidence, - HM - _