[otrs] Panic, no user data

Hi, i've finally get the authentications via ldap. Now, I want every user of my AD to be able to log in to otrs. Actually I have to insert manually the customer to db, than he can log-in successfully. If I don't insert it manually, I got the message panic, no user data. How can I solve this?

RE: [otrs] Hello People

thanks for looking into it Maurice: I am able to search the database for customers via ldap when creating a ticket via the agent login. And if I log in as a customer now I am able to create a ticket as well when logged and authenticating via AD. However - it looks like the 2 are not connected:

[otrs] Re: After restore getting Internal Server Error periodically due to bad header

Hello, Try to turn off SE (security enhanced), if you have it enabled. Stelios /// I'm having a weird problem pop up off and on I was hoping someone could help me with. We originally installed OTRS on a old machine for testing. Once we decided to move it into production we reinstalled it

[otrs] FAQ module not Working

Hi there, We are using OTRS 2.1.1 in win2003 Server (apache 2.2) Installing FAQ Module over Adminstration interface works, but otrs crashes when adding # add faq group require Kernel::System::Group; $Self-{GroupObject} = Kernel::System::Group-new(%{$Self});

AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAY reference

Hello, I have same problem with an new installation (with rpm and tar.gz). When I first log with [EMAIL PROTECTED] I receive this message too : Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141 I made a DB uptdate but same result as Serge. Otrs

Re: AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAY reference

Richard, Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141 I made a DB uptdate but same result as Serge. I have no find a solution, we are again en OTRS v 2.0.4... Regards -- Serge ___ OTRS mailing

AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAYreference

Try to restore a old ZZZAutp.pm. Michael Schulze -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Serge ALGAROTTI Gesendet: Montag, 27. November 2006 12:46 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] [V 2.1.2]

[otrs] Https

How to configure https access? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it http://www.battistolli.it/

Re: [otrs] Https

VI - Mario Tonin wrote: How to configure https access? put this in Config.pm # HttpType # In case you use https instead of plain http specify it here $Self-{HttpType} = 'https'; you could have noticed this yourself - try to read Config/Defaults.pm -- Regards, Wiktor Wodecki

RE: [otrs] Hello People

Type the name of the customer in the the customer search field in the admin console and make sure duplicate entries don't appear, if there are duplicates you have to make the user in the OTRS database have the same info as in LDAP _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

[otrs] can i know to tracking work my agents?

hi all, i want to ask u, how can i find module or something like that to track my agent's work, cause i want to know progress work and know how fast and good to finish their work... where i can find the modul or menu to tracking work? thx for ur guidaence, - HM -

RE: [otrs-de] Ticket mit Status Warten auf Nachfrage

Lege einen neuen Status an vom Typ pending reminder. Warte Zeit bis zur Erinnerung ist für den Agenten individuell einstellbar. Bei einer Antwort vom Kunden geht das Ticket in den Status follow up. Wenn der Kunde sich aber nie wieder meldet, solltest Du überlegen, wann das Ticket geschlossen

[otrs-de] Admin Link in Navigationsbereich für alle Agent en sichtbar

Hallo Zusammen bei mir in meiner 2.1 Installation ist der admin- link in der Navigationsleiste für ALLE im System eingerichteten Agenten sichtbar ? Wo stellt man das für einzelne Gruppen bzw. generell (bis auf einige Admins natürlich) aus. ich finde keinen Eintrag in der sysconfig Gruß

AW: [otrs-de] Eingabemaske für Telefontickets erwe itern

Hallo, Meine Frage wäre nun, ob es möglich ist, ein weiteres Eingabefeld beim Erfassen der Tickets namens PC-ID hinzuzufügen. Sodass eine Fehlermeldung (Ticket) einem PC zugeordnet werden kann. ja, genau dafür sind die Freien Felder da:

Re: AW: [otrs-de] Eingabemaske für Telefonticket s erweitern

Kann man die auch im Customer Interface ändern, oder nur als Agent? Christoph Reineke wrote: Hallo, Meine Frage wäre nun, ob es möglich ist, ein weiteres Eingabefeld beim Erfassen der Tickets namens PC-ID hinzuzufügen. Sodass eine Fehlermeldung (Ticket) einem PC zugeordnet werden kann.