Re: [otrs] Setting up OTRS to display image attachments

Alexander Scholler [EMAIL PROTECTED] says: >Michael Friedman schrieb: >> Most of our customers use Outlook and they tend to send us e-mails that >> include screen shots showing their problems. >> We want to manage this better using OTRS, but to do that we really need to >> displa

RE: [otrs] Agent Confusion

Thanks both, turning on the option for the extended zoom and the cool iris looks good for me we will see how it works for the team. Thanks for the help. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, December 05, 2

RE: [otrs] Ticket merge gives error, OTRS 2.1.3

Experincing the same issue, here, we found that you don't get the error only if you check the box that you want to notify the customer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brendan Humphreys Sent: Tuesday, December 05, 2006 6:13 PM To: User que

[otrs] installation problem/question

I'm a new user, looking forward to getting OTRS up-and-running. Unfortunately, I've managed to get a bit stumped with my installation. I'm using a RHEL box w/ Apache 2.0.53 and mod_perl2. I've installed otrs under /var/www (we use a variety of subdomains, each in its own directory under /var

[otrs] Rejecting requestes based on missing information.

Hello, Im trying to setup OTRS to reject mail that doesnt contain [OS] or [OSS] or [DBA] (list goes on). I want to send a mail back to those users telling them that they need to resend their mail. Ive setup a autoreject email ready for this. But I cant seem to figue out how to filter these m

[otrs] Ticket merge gives error, OTRS 2.1.3

Hi, We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket Merge is causing problems. When two tickets are merged, the following happens: 1. OTRS returns a generic "Error" web page, but with no error detail at all 2. the tickets ARE actually merged, BUT all participants receive a

[otrs] FAQ module and tickets

Hi all, I've seen some posts about this, and some bugzilla notes as well, but I'm not sure they even apply to the current version. I have OTRS 2.1.3 and FAQ version 1.0.11. When answering a ticket if I click on the FAQ link I get a popup with the following error: Error: Module Kernel::Modu

Re: [otrs] GD Module Not Found

DNS is FUBAR! >message[LWP::Protocol::MyFTP: Bad hostname >Resolving ftp.perl.org... failed: Host not found. You don't have an ftp on your OS: >Issuing "/usr/bin/ftp -n" >ftp: ftp.perl.org: Name or service not known Fix your DNS resolution check your firewall. On 12/5/06 3:37 AM, "henche mulia

[otrs] Agent LDAP Lookup

Hi list Following example 9-7 at http://doc.otrs.org/2.1/en/html/x1456.html , trying to authenticate agents against active directory gives this error. Can't modify not in scalar assignment at /.../Kernel/Config.pm line 93, near "'Kernel::System::Auth::LDAP';" Net::LDAP is installed Any help wil

AW: [otrs] Agent Confusion

Hello guys, Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Peter van Beugen Gesendet: Dienstag, 5. Dezember 2006 09:23 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Agent Confusion

Re: [otrs] GD Module Not Found

henche muliawan wrote: can u tell me more spesific? That is pretty specific. Your server can't resolve ftp.perl.org to an IP address. When a hostname cannot be resolved no connection to a hostname can me be made, so downloading something is not going to work. In order to be able to resol

Re: [otrs] GD Module Not Found

can u tell me more spesific? thx, - HM - --- "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: > henche muliawan wrote: > > > Resolving ftp.perl.org... failed: Host not found. > > > > [snip] > > > > why i can't install this module? > > Because your box apparently cannot resolve > ftp.perl.

Re: [otrs] Setting up OTRS to display image attachments

Hi Michael, Michael Friedman schrieb: Hello. We are setting up OTRS for managing our customer support. Most of our customers use Outlook and they tend to send us e-mails that include screen shots showing their problems. We want to manage this better using OTRS, but to do that we really nee

Re: [otrs] GD Module Not Found

henche muliawan wrote: Resolving ftp.perl.org... failed: Host not found. [snip] why i can't install this module? Because your box apparently cannot resolve ftp.perl.org. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Arch

[otrs] GD Module Not Found

hi, i try to configure stats in OTRS. according to the guide, i have install module GD via CPAN. i found this problem text like this : # perl -e shell -MCPAN # install gd -- CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Warning: Fo

RE: [otrs] Agent Confusion

You can show all the notes/answers in one screen: $Self->{'Ticket::Frontend::ZoomExpand'} = '1'; Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dave Wojciechowski Verzonden: maandag 4 december 2006 22:21 Aan: User questions and dis